Citi unable to connect (error on Citi website when authorizing)

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Comments

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    The problem continues today, 11/8. Looking at this thread, it has now been well over 2 months since this issue was first reported. What is the problem? Why can't you fix it?

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    And the problem continues today, 11/14 with Citibank credit card download. This happened after I deactivated the account, then reactivated it about 10 days ago, and after I "reset" the account this morning. I am able to access the account directly at Citibank and download a quicken-compatible file from which I can update quicken, but the access from quicken directly still gives me the yellow warning message.

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    The problem continues as of 11/16/25

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-ups,

    I checked the status of the ticket, and can see the issue is still in work. No new updates are available.

    I can see that you recently sent a problem report with log files attached. I forwarded that updated information to our teams.

    Thank you!

    (CTP-14158)

    Quicken Kristina

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  • Jack Scripps
    Jack Scripps Member ✭✭✭

    The problem continues … 11/23/25. The time required for this fix is getting ridiculous.

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    Well, now it is 12/1 and the yellow warning still comes up when I try to update Citi card transactions!

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    Same problem on 12/4/25!

  • Bill44
    Bill44 Quicken Windows Subscription Member ✭✭✭

    Update fails unless I delete C:\ProgramData\Quicken\Inet\your name here\fileInfo.ini, bring up Quicken and do the Citi update individually before doing anything else. Otherwise, it always fails.

    Member since 1984. 
    Quicken Premier.

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