OL-297 error with PNC

System
System Member admin
edited November 23 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

PNC bank upgrade affecting Quicken downloads?

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited November 23

    PNC again not downloading transactions today. "QUICKEN cannot connect to the internet" is given as the reason! About 6 hours now. Really???!!!!!

  • charlieo.Hemlock
    charlieo.Hemlock Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20523937#Comment_20523937

    I am getting error OL-297-A error as well today…. “Unable to connect to the internet” with a red globe. I keep trying and on the 3rd or 4th try it connects and completes.

    I have seen this intermittently over the last 6 months. I think the problem is something different and unrelated to the last few weeks. I don’t think it’s a PNC issue. Fingers crossed. :-)

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick8 & @charlieo.Hemlock,

    Thank you for letting us know you're seeing this issue. If you haven't already done so, please start troubleshooting by following the instructions in this article on OL-297 errors: https://www.quicken.com/support/error-when-using-online-services-ol-297/#section-windows-0

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • charlieo.Hemlock
    charlieo.Hemlock Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20523959#Comment_20523959

    Thanks for the tip. I saw the article earlier. However, the issue comes and goes, at least with my Windows 11 install that has worked flawlessly for two years with Quicken. I did close the program and reboot. No difference. After 2-3 tries Quicken connects and completes.

    Personally, I think this is a Quicken connection/server issue (as the article suggests could be the cause). It’s odd that more than one person is seeing this issue at the same time (for it to be a user system). I hope people don’t start changing firewalls and/or TLS settings until we see if it clears up on its own…. as it has for me in the past.

    Just my thoughts.

  • Rick8
    Rick8 Member ✭✭✭✭
    edited November 23

    I am not doing anything to try to fix this…… This is a Q problem, again. I sent Q the info from "Something is not working" button, files screenshot, etc. I find it funny Q cannot connect to the internet. Any Co. worth it's salt keeps a second vendor to connect. As @charlieo.Hemlock said, this has been going on for months with various accounts, not just PNC. Most of the time I ignore it, but this time being PNC I felt it warranted to let Q know.

  • charlieo.Hemlock
    charlieo.Hemlock Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20523968#Comment_20523968

    My son uses Schwab checking and says he sees the OL-297-A error intermittantly too. I am sure Quicken at some level has logs that show the connection issues…. but it can't hurt to make them aware.

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