Citibank Costco credit card balance discrepancy

System · December 5

This discussion was created from comments split from:

Citibank Costco Visa Card online balance incorrect in Quicken

.

bushmills · November 22

@Quicken Kristina - I just started having this issue last week with different online vs ending balance with downloads of Citibank Costco credit card. I do a weekly download update of all accounts and I thought it might correct itself with this week's download but it hasn't. The different amount is the last statement payment made which does show up on the register in Quicken and online.

May I assume this issue is occurring/persisting for others as well? Please let me know if I need to submit a formal help request. Thank you.

Quicken Kristina · November 28

Hello @bushmills,

Thank you for letting us know you're also seeing an issue. To clarify, is the problem transaction still showing as pending on the financial institution website? Your post indicates that you are seeing the transaction in your register. Is the transaction downloaded/cleared, or is it a manual/uncleared transaction? Do you have any missing or duplicate transactions?

I look forward to your reply!

bushmills · December 1

@Quicken Kristina Nothing is pending on the Citibank website. What I've been seeing with the weekly download is a pop up window that has transactions listed with a green checkmark indicating cleared. These are all valid transactions. The difference between the cleared balance and the statement ending balance is the amount of the payment transaction (also cleared) on 11/8/25. All transactions from 11/7/25 have been downloaded, appear to be cleared but are not being accounted for in Quicken with a resulting difference between the online balance and the Quicken ending balance in the amount of the payment transaction from 11/8. I hope that makes sense; please let me know if you need clarification and thanks for your help. Although I'm a decades long Quicken user I'm not an expert user, probably since I just use it for record keeping.

Quicken Kristina · December 5

Thank you for your reply,

To clarify, do the transactions from 7 November add up to the 8 November payment? Is it the ending balance that's incorrect, or the online balance that's incorrect? You mentioned that the balance is off by the amount of the 8 November payment. Is that off too high (as though you paid twice) or off too low (as though you didn't pay)?

Thank you!

bushmills · December 10

@Quicken Kristina The online balance is now higher than the ending balance by the amount of the 11/8 payment. The online balance is correct; it's as if all downloaded transactions since 11/8 are not being accounted for in the ending balance in Quicken. I hope that makes sense.

Thank you for your help; I'm holding off doing a reconcile as I'm unsure how it may impact accuracy of transaction record keeping and this is my primary card for expenses.

Quicken Kristina · December 13

Thank you for your reply,

Have you checked the account register for any missing or duplicate transactions? Are there any reminders in your register that haven't matched with downloaded transactions?

Thank you!

bushmills · December 17

@Quicken Kristina All transactions are accounted for. The statement and online balance difference is the exact amount of the 11/8 payment made to Citibank. The payment is shown on Quicken as well as online; all payments are auto payments of the ending statement balance.

I have reconciled and adjusted the balance, which has resulted in what is now appearing as a charge in the amount of the 11/8 payment. I have noted what this is for, for future reference when reviewing spending reports. However, I would like to continue to pursue this problem as it has occurred previously with credit card statements, although not frequently. And I noticed the comment on the related problem from another user who said it has been a problem since January of this year.

Thank you again for your help with this issue.

bushmills · December 17

@Quicken Kristina - just to clarify as my first sentence may be misleading: the statement balance I'm referring to is the Quicken balance. IOW, what I was seeing was in Quicken was an Online balance which mirrored the credit card website, and the Quicken Ending balance which was less than the online balance in the amount of the 11/8 payment. I hope that is clear, please let me know if not.

Thanks again.

Quicken Kristina · December 21

Thank you for your replies,

Since there are no obvious discrepancies to explain the balance being off by that much, one possibility is that the opening balance may have changed. While not a common problem, it is a known issue and does sometimes happen with accounts connected via Express Web Connect/Express Web Connect+, typically after an account was reset or disconnected/reconnected. For more information, see this article:

https://community.quicken.com/discussion/7969234/paychecks-are-entering-automatically-but-are-set-as-a-reminder

If you want to check to see if that is the cause of the discrepancy, you can restore a backup from before the problem started. In the restored file, take note of the opening balance on the account. Then, go back to your main file. For instructions on switching between Quicken files, please click here.

Once you're back in the main file, compare the opening balance to the one from the backup. If they are different, then the opening balance changing would be the culprit. It's a good idea to put the correct opening balance in the notes column in your register, so that you can easily see if it has changed.

I hope this helps!

Citibank Costco credit card balance discrepancy

Comments

Categories