Elevations Credit Union CC-501 errors
Answers
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I think it depends on who's side this failure is occuring is on. That being said, Elevations clearly says it supports Quicken (see below) connections but I'm surmising that since this was broken with their (Elevations) launch of their new website it was Elevations that broke this. Of course…even if it's Elevations issue, we are also paying for that since we bank there.
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It's been two weeks for my downloads from Elevations.
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@ironmanco I have chatted with Agents from Elevations and they seem to think that it is beyond their control and it is a Quicken issue. I really have no idea what needs to happen to fix it, but I am a Software Developer myself and there is no way that this should take 2 weeks to troubleshoot.
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The real questions is there any body working on this issue?
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I have spoken to Elevations as well. I just stopped in to the main branch here and explained the situation to a few of the account managers. As far as what you are hearing from the agents (call center), they were likely told to respond with "it's not us" as their response. The fact still remains that this all broke the exact moment that Elevations re-launched their online banking with (likely) back-end changes as well. I would bet my paycheck that this was due to either a) someone not doing proper interop with Inuit before the cutover or b) them missing this altogether.
I don't mean to oversimplify this, but if the only change in the system was on Elevations' side…that kind of points to that being the issue. But, as other people have pointed out, this is not really about blame at this point but getting it working. Oh, and this is not the first time that Elevations has done these changes and broken various parts of their eco-system….I recall at least 2-3 other times over the years.
Anyway - I think the issue is that there is no transparency with the online team at Elevations. There is no ticket generation or follow up from this team. In fact, the agents don't even have the ability to connect you with that team. Or even have them reach out to you. So, I think this comes down to trying to figure out if there's somebody on the Elevations side that's working on this. Which I have been unable to validate. So, we wait I guess. Too bad we'll likley never know the root cause here even after it's fixed. ;-)2 -
Any response from Quicken? Is this even being looked at?
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They are aware of the issue. Their last update (without much substance) was on 11/26. No update since then. Follow this thread to see updates.
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I emailed Elevations about this today, and they sent me a work-around that worked, so I wanted to share it with everyone else that's been dealing with this issue.
"We unfortunately don't have an ETA on when the connection will be re-established. A ticket has been opened with Quicken, however we haven't received any updates on when a resolution will be in place. For now, you can manually download to your Quicken software. When you are in your account details, you can click on the Download icon, which is a small icon of an arrow pointing downwards, located under the search bar. Then, select the correct format (there is a Quicken and Quickbooks format), the date range, and the accounts you would like to download."
After I downloaded the data from the time the connection stopped working until today, I imported it into Quicken and it all looked good in Quicken. I hope this is helpful to others.
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That worked!!!!
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WRT the download workaround - I would expect that to work even as the rest is broken. It's not because the data isn't there; it's because the conduit for the connection isn't working. Unfortunately, I have over 23 accounts with the bank, and doing this manually is not a reasonable solution. Of course, if this continues for much longer, doing this once a month may not be a bad way to at least catch up 😎
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Hello All,
Thank you all for adding to the discussion and keeping the thread active.
Also appreciate the workaround offered and hope that it helps some of you while we wait for this issue to be resolved.
Know that our teams are still working with Elevations Credit Union toward a solution. In the meantime, please continue to refer to the Alert. Make sure to bookmark it in order to stay updated on changes to it.
Thanks again!
Quicken Alyssa
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