CC-501 Error with CIT Bank Online

Dave526
Dave526 Member ✭✭✭
edited November 29 in Errors and Troubleshooting (Windows)

CC-501 error with CIT Bank Online showed up yesterday, still failing today. I've sent a report to support with logs, etc.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dave526,

    Thanks for reaching out!

    A CC-501 error appears when Quicken can’t connect to the financial institution to pull new transactions. This is most often caused by something on the bank’s side preventing the connection from completing, rather than an issue within Quicken itself.

    If the error continues after waiting 24 hours, reaching out to Quicken Support is the next step, as they may need to review your logs and escalate the issue.

    Please refer to this support article for the full details on this error.

    Thank you!

    -Quicken Anja
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  • jtmn
    jtmn Quicken Windows Subscription Member

    Same problem here. No problem with login to Cit Bank but cc501 error from Quicken.

  • TrishTheEditor
    TrishTheEditor Quicken Windows Subscription Member

    Same problem. I've tried yesterday and have tried again today, >24 hours later. Still the CC501 error. I need this info now, not days later.

  • jtgdc
    jtgdc Quicken Windows Subscription Member ✭✭

    Issue persists. Now the third day.

  • blubkeman
    blubkeman Member ✭✭✭
    edited November 30

    Same error on my end. 3 full days and counting. Have reached out to CIT Bank, with no success. Current error code: CP_SERVER_ERROR (request-body-field). Will give it another day or so, then go through Quicken reporting process (logs etc.). No issue logging in directly to CIT Bank website or app. Quicken Mac user.

  • Joe Gr
    Joe Gr Quicken Windows Subscription Member ✭✭

    same here for third day. Cannot connect to my account at CIT Bank.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited November 30

    Hello All,

    Thank you all for reporting this issue.

    Can I please have you all go to Help>Report a problem, from within your Quicken software, and Send to Quicken?

    Mac:

    Screenshot 2025-10-06 at 9.42.13 AM.png

    Windows:

    image.png

    This issue has been reported, and your log files will help the investigation. Once you have sent them over, let me know so I can add them to the ticket.

    Thank you!

    [CBT-941]

    Quicken Alyssa

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  • cdub1955
    cdub1955 Quicken Windows Subscription Member ✭✭

    I am having the same issue, 3 days now…cc-501 error at CIT.com. No issue logging into CIT Bank directly.

  • Dave526
    Dave526 Member ✭✭✭

    I sent my log files before my initial posting…

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Dave526,

    Yes, I saw both you and @Joe Gr had submitted your logs already.

    Thank you for that, and they were added to the ticket.

    Thanks again!

    Quicken Alyssa

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  • algee99
    algee99 Quicken Windows Subscription Member ✭✭

    @Quicken Alyssa

    Been having the same issue with CIT Bank transaction downloads for a few days now.

    I just reported the same issue to support with my logs. Please add them to the ticket.

    Thx

  • Jeff 391
    Jeff 391 Quicken Windows Subscription Member

    For the past 2 days I'm have these errors. I deactivated the account and still occuring.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again,

    @algee99,

    I have added those to the ticket. Thank you for sending them over!

    @Jeff 391,

    Thank you for sharing your experience. I have merged your post into this existing thread of users having the same issue as you.

    If you would like to contribute to the investigation, please go to Help>Report a problem>Send to Quicken.

    image.png

    This will enable you to send your log files over to us. Let me know once you have, so I can add them to the ticket.

    Thank you!

    Quicken Alyssa

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  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    Still happening for me too. Reported a problem from within Quicken yesterday, has been happening since Friday.

  • Scott B
    Scott B Quicken Windows Subscription Member ✭✭

    Same. 3rd day this is still happening. Will send logs as requested & please add to ticket.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @blmatthews & @Scott B,

    Thank you both for sending that information over.

    I have added you both to the ticket.

    Thanks again!

    Quicken Alyssa

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have a Community Alert that you can use to track the status of this issue. To be notified of any updates, once available, please bookmark the alert linked below:

    https://community.quicken.com/discussion/7968717/new-11-30-25-cit-bank-cc-501-cp-server-error

    Thank you!

    (Ticket #12076097)

    Quicken Kristina

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  • Doug
    Doug Member ✭✭✭

    About one week ago, I could no longer update my account with CIT bank online. When I included it in my OSU, it would never update. When I took it out of my OSU, and tried to update it individually, it would not update. Then I did a refresh of the account. Now, when I try to "reconnect" it to Quicken, it "spins" for a few minutes and then I get a CC-501 error telling me to try again in a few hours. This has gone on for a week. According to the error message, I should not call CIT Bank, so it must be a Quicken error.

    Please let me know how to successfully reconnect and download transactions for CIT bank online.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Doug,

    Thank you for sharing your experience.

    I have merged your post with this existing thread. The CC-501 you are seeing with CIT Bank Online is now a Known Issue. Please bookmark the alert to stay updated on progress/changes as they occur.

    Thank you!

    Quicken Alyssa

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  • cdub1955
    cdub1955 Quicken Windows Subscription Member ✭✭

    4th day…still CIT bank access fails in Quicken…

  • S. Weston
    S. Weston Member ✭✭✭
    edited December 1

    I notice that Quicken is not using the bank hosted log in (Express Web Connect Plus). Even after deactivating the online connection, attempting to reconnect does not use the bank hosted EWC+ log in screen, but rather asks for username/password only. There is no attempt at the required SMS MFA request and so it just times out. No EWC+ likely the issue. I just tried connecting via eMoney and another platform and they had no issue connecting to CIT via EWC+ login.

  • bmooreQ
    bmooreQ Quicken Windows Subscription Member

    add my name to the list. Going on almost a week with cc-501 error. Have submitted logs and screenshot. No problem accessing CIT via web or mobile apps. No go with Quicken. Not good.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Roger Kint
    Roger Kint Quicken Windows Subscription Member ✭✭

    Same problem, still exists for me for the last week

  • cboot
    cboot Quicken Windows Subscription Member ✭✭

    Same issue here. Report has been uploaded if needed

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Roger Kint & @cboot,

    Thank you both for chiming in!

    This issue has been escalated internally, though we do not have an ETA on resolution at this time. Please refer to to this Community Alert for any and all updates and information.

    We appreciate your patience!

    -Quicken Anja
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  • Dave526
    Dave526 Member ✭✭✭

    The issue appears to have been resolved - transactions downloaded successfully on 4 Dec 2025.

  • mvco
    mvco Quicken Windows Subscription Member ✭✭

    I tried yesterday to reset my account. Nothing happened, other than removing the online access. When I try to add account, as prompted, all I get is a blank screen. I wish I would have waited and not tried to reset.

  • Doug
    Doug Member ✭✭✭

    I was able to reestablish my connection today with CIT Bank Online. It took maybe three minutes to "find" the account. I then linked to my existing account and it downloaded transactions. Again, it took another two to three minutes to do this, but … it worked! I then ran a OSU including CIT Bank Online, and all seemed to go normally. I'll continue to monitor and report back here if there is a continuing issue.

    Thanks!

  • algee99
    algee99 Quicken Windows Subscription Member ✭✭

    It's working for me this morning. I didn't have do anything, no online reset or deactivate/reactivate etc.

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