New QMac User - Ready to Try Investments But They're Fidelity - Should I Wait?

qwyattguy
qwyattguy Quicken Mac Subscription Member
edited November 11 in Investing (Mac)

I bought Quicken Classic Premier for Mac in October. Spent that month feeling out the app for basic banking & credit card functionality, finding categorization that worked well for me & painstakingly categorizing transactions from the last few years. But, the reason I bought Premier was to get a handle on my investments and retirement, which are spread across E*Trade, Merrill, Vanguard, with the majority in Fidelity. Now I feel I'm ready to set up investments.

However, reading through the forum, it seems Quicken Mac has a lot of core problems with Fidelity going back to July that have yet to be resolved 3 months later. My question to the community (who use Fidelity with Quicken) - do you think I should wait for Quicken to resolve these issues with Fidelity before attempting to set it up? My use case right now is simple monitoring (maybe detailed monitoring later as I learn more). As a user, I really don't want to have to babysit / use workarounds / fix a bunch of data regularly in order to get an accurate picture, hence my question.

Thanks in advance!

Quicken Classic Mac - Premier
Version 8.3.2 (Build 803.58902.100)
macOS 26.1

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @qwyattguy,

    Thank you for sharing your experience and posing this question.

    While many issues with Fidelity have been resolved, some are still lingering. This is a good Announcement post to take a look at. Hopefully, it will help you make your decision.

    Thank you!

    Quicken Alyssa

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  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    @qwyattguy First, I'll note that I am not a Fidelity account holder. But seeing the absence of responses to your question from Fidelity users, I'll take a stab at some advice.

    The Fidelity issues have been getting addressed, as @Quicken Alyssa mentioned, but some still remain. Reading comments posted on this forum, it seems some users are working smoothly with their Fidelity accounts now, and others are not.

    1) One approach might be to wait until January 1 before tying to connect your Fidelity accounts, in the hope that some additional problems will be resolved by then, and you can get a clean start on a new year.

    2) Another school of thought would be to make a current copy of your data file, and then give a Fidelity connection a try. If it works flawlessly, then you're in business to move forward. If it comes in as an incomplete and/or inaccurate mess you can't easily clean up to be accurate, you'd simply revert to your backup file and continue with it without the Fidelity connection. In short: it couldn't hurt to try, because you can always go the the backup if it doesn't work well for you.

    In either case, if you haven't done so already, I'd recommend starting tracking your investments in Quicken using one of your other (Vanguard, E*Trade, Merrill) brokerages which are not currently having problems with Quicken, so you can get your toes wet with investment accounts in Quicken. Save Fidelity for last.

    Quicken Mac Subscription • Quicken user since 1993
  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited November 11

    I have several accounts at Fidelity; I'm not having significant issues with any of them. There's a known issue with HSA account transactions not downloading (I didn't get my October dividend at the end of last month & had to enter it manually); that's not really an issue for me since I'm not actively spending out of my HSA yet. I should say that I don't have any Net Benefits accounts, mine are all personal accounts, so I can't speak to those but I have 2 IRAs, an HSA, a CMA, and a regular brokerage account.

  • Gary Breitbord
    Gary Breitbord Member ✭✭

    I am still having the $0 balance issue with all my Fidelity Fixed Annuty accounts. They say it's resolved, but it's not. I've beenWorled with level 2 for a couple of hours on separate occasions. Was supposed to have callback from level 3 support over an hour. No call. If you have Fixed Annuity accounts I would wait.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Gary Breitbord,

    I sent you a DM. To view it, please click the envelope icon near the upper right.

    Inbox.png

    Thank you!

    Quicken Kristina

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  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    I just saw this thread and thought I might make this comment. @qwyattguy and this thread is for Quicken Mac. As I look at the feedback on the Fidelity problems it seems to me there are less problems for Quicken Mac users than for the Quicken Windows users. In fact, the announcement that @Quicken Alyssa pointed to has "Windows" written all over it. I'm not sure how much of an overlap that is with Quicken Mac.

    Also, @qwyattguy stated that "monitoring" was the goal. If this means only tracking in the "simple mode" where it just tracks the number of shares of each security and their value and the cash amount, that would be quite different than the complete mode where you are downloading and tracking the individual transactions.

    Signature:
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    http://www.quicknperlwiz.com/

  • Gary Breitbord
    Gary Breitbord Member ✭✭

    Further update on my previous post: I am still having the $0 balance issue with all my Fidelity Fixed Annuity accounts.

    Had another call with Quicken. They still can't figure it out. Being escalated, again. Hopefully they find a solution.

  • Gary Breitbord
    Gary Breitbord Member ✭✭

    OK. It's been over two weeks. No resolution that I can find. . I searched for the Ticket # 12059260 and found nothing. Am I missing something? Is this being worked or in a black hole somewhere. Somebody please respond.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    @Gary Breitbord I'm not sure what that particular ticket number refers to, as I don't see it in the Fidelity Announcement thread where they have posted some updates. As you're aware, there were many problems with the initial Fiedlity switch to Quicken Connect, some of which were fixed pretty quickly, and more which have been fixed over time. And some still remain.

    This site is not Quicken Support — you can call them back to ask them to check that ticket number — but a moderator here may be able to look up that ticket for you. Unfortunately, they typically can only tell whether the ticket is open or closed, but not who is waiting for whom to do what do get it resolved. Things may be in a queue to get worked on, but that doesn't mean it's disappeared into a black hole.

    Quicken Mac Subscription • Quicken user since 1993
  • Gary Breitbord
    Gary Breitbord Member ✭✭

    Sorry. I need to go back to Quicken Support. I had interacted with a Quicken person here and didn't realize I wasn't in Quicken Support. Thanks for the heads up.

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