Elevations Credit Union CC-501 errors

I think it depends on who's side this failure is occuring is on. That being said, Elevations clearly says it supports Quicken (see below) connections but I'm surmising that since this was broken with their (Elevations) launch of their new website it was Elevations that broke this. Of course…even if it's Elevations issue, we are also paying for that since we bank there.

I have spoken to Elevations as well. I just stopped in to the main branch here and explained the situation to a few of the account managers. As far as what you are hearing from the agents (call center), they were likely told to respond with "it's not us" as their response. The fact still remains that this all broke the exact moment that Elevations re-launched their online banking with (likely) back-end changes as well. I would bet my paycheck that this was due to either a) someone not doing proper interop with Inuit before the cutover or b) them missing this altogether.

I don't mean to oversimplify this, but if the only change in the system was on Elevations' side…that kind of points to that being the issue. But, as other people have pointed out, this is not really about blame at this point but getting it working. Oh, and this is not the first time that Elevations has done these changes and broken various parts of their eco-system….I recall at least 2-3 other times over the years.

Anyway - I think the issue is that there is no transparency with the online team at Elevations. There is no ticket generation or follow up from this team. In fact, the agents don't even have the ability to connect you with that team. Or even have them reach out to you. So, I think this comes down to trying to figure out if there's somebody on the Elevations side that's working on this. Which I have been unable to validate. So, we wait I guess. Too bad we'll likley never know the root cause here even after it's fixed. ;-)

They are aware of the issue. Their last update (without much substance) was on 11/26. No update since then. Follow this thread to see updates.

I have been unable to update my Elevations information for about the 1 to 2 weeks. I tried logging into the Elevations site directly (no problem), and then tried deleting the account from Quicken (successful) and then reinstalling (NOT successful). All my other accounts have no problem updating, and I haven't changed anything in my Elevations account in years. Additional concerns: Quicken needs to provide a uch better "time-out" feature when connection/updating — the interface simply freezes while trying to update and I end up having to use Task Manager to end the Quicken app. Also, Quicken telephone support was spectacularly unhelpful — repeatedly asked the same question and made obviously erroneous suggestions like "try repairing the file" when I had already informed the rep — twice — that I had completely deleted the account. Very disappointing.

Sorry for the late post. I just now found this blog. On Monday December 8, 2025, Andrew Smith, Vice President of the Contact Center, called me back as he promised regarding the error code 501 on Quicken. I’ve also been quite frustrated with the responses from front-line staff, but to their credit, they are not being kept in the loop about the status of this issue.

I want to add that I am a no-nonsense, 40-year customer of Elevations Credit Union and a 20-year Quicken user with Elevations, and I have not taken this situation lightly. I have high expectations that elevations and Quicken find a quick resolution to this issue. That being said :

I was impressed that Andrew followed through and called when he said he would. He explained that this same problem occurred during the Elevations website rollout. He has since spoken with several high-level directors who have assured him that this issue is being actively worked on in collaboration with both Quicken and Elevations Credit Union.

At this point, I am convinced that Elevations is working with Quicken to the best of their ability. I hope this helps clarify what’s happening. Andrew has committed to keeping me informed, and I will continue to pass along any updates I receive. Unfortunately, there is no estimated timeline for when the issue may be resolved, and for now, I can’t ask for more than that. I'm sorry that it didn't have a better timeline but perhaps this is as good as it gets.

I'm still dubious about this being Quicken's doing. The fact that this issue started the moment Elevations switched their website and connection setup seems way too coincidental. The fix may require changes on Quicken's side, but the root cause being something that Quicken did still doesn't make any sense to me.

Can you post a screenshot? I'm not following what you are referring to.

This is likely a transitional state. It could be indicative of progress toward restoring the connectivity. 😀

It would be nice to see an update on the main alert here.

Connected successfully with Elevations today. I have no idea why it started sort-of working. I have a few accounts there, and ONE was updated properly with lots of transactions from the past weeks. Sadly, the other two accounts also show the exact same transactions as the first one. So, the connection worked but the data validity is questionable.