Download Banking Missing Payee (Dearborn Federal Credit Union, DFCU)

kenman38
kenman38 Quicken Windows Subscription Member ✭✭
edited 2:55PM in Download, Add/Update Accounts (Windows)

Within the past week or two (December 2025), downloaded transactions for a checking account (Dearborn Federal Credit Union) using Direct Connect has no downloaded payee for me. I've tried refreshing sign-in, resetting the account in online services. I noticed this with One Step Update, and it continues to be a problem with the Update Now for the individual account register. My online bank access shows the same statement names as always, but the Quicken downloaded transaction is empty (verified when adding the downloaded payee to the register columns).

What's strange is that the Bills calendar is getting updated to mark scheduled bills as paid. Example, a transaction for Consumer's Energy is missing the payee, but it marks as paid a monthly bill for Consumer's Energy, and it properly categorizes as Utilities:Natural Gas. If the payee data was missing from the bank data feed, then I wouldn't expect Quicken to figure out the match to the scheduled bills calendar.

I've not changed any online services or download settings, at least not intentionally. I've been running validate/fix file rather frequently because of some memorized payee handling that's not doing what I'm expecting, and this validate file step reports no errors, all internal checks passed.

Not sure what else to review at this point.

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @kenman38,

    Thank you for sharing your experience and reporting the issues you are seeing from your end.

    Definitely a strange issue, considering Quicken still recognizes these and matches them with your upcoming bills. Unfortunately, we will be unable to see what exactly is occurring from the backend because the Direct Connect connection method that you are on uses the bank's servers, which we do not have access to.

    Given that you have already checked the Downloaded Payee, confirmed it was empty, and that you are on Direct Connect, it would be best for you to reach out to the bank for assistance with this.

    Let us know how it goes.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Where exactly do you first see these problems with the missing payee name?
    In the Downloaded Transactions tab at the bottom of the account register before you match / accept the just downloaded transaction?
    Or in the register where a just downloaded transaction was automatically accepted to, but not matched to a register transaction?

    Sometimes a picture is worth a thousand words …
    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy and attach the image(s) here?
    How do I post a screenshot in the community from a mac

    How do I post a screenshot in the community from windows

    Please save images to files of file type PNG or JPG only. They're easier to work with than PDF files.

  • kenman38
    kenman38 Quicken Windows Subscription Member ✭✭

    It's in the download transaction pane that I already don't see the payee, and it doesn't arrive on Accept. It may take a few days to get a good example, as my most recent download was two transactions of which one had a payee. The one missing the payee is a transfer from an IRA, so any downloaded payee isn't all that relevant anyway (I can see prior transactions of IRA distribution had a downloaded payee that was non-empty).

    What I really want to capture is one that has no payee in the download pane, doesn't have one when accepted, but still finds a way to mark the bill calendar as paid.

    I had just tried a copy/template that I was going to reconnect online services. This helped correct some odd problems in the past when validate and fix was clean. However, that had no impact on today's download for me. This IRA distribution may be some special case because what I see on my online bank transaction and what I see on the monthly statement hasn't been exactly matching in past records for Quicken's downloaded payee.

    DFCU_MissingPayeeOnDownload.jpg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    If you haven't already done so, after accepting a transaction with a blank payee, try right clicking on it and check to see if there is a Revert to option. If there is, does it show the correct payee name?

    Revert to QWin.png

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories