PNC Direct Connect with Quicken Still not working December 22
I just got off the phone with Quicken Support who confirmed that many users of PNC Direct Connect still cannot download transactions to Quicken. They advised that Quicken and PNC are working jointly to correct. There is no estimated time for a fix.
Comments
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Update: With the most recent Quicken update, the issue may now (finally) be resolved. Will see if the fix sticks.
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Hello @Eawittjr,
Thank you for letting us know that you were encountering this issue, and that the latest update seems to have resolved it.
If the issue returns, please let us know!
Quicken Kristina
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I have updated Quicken and Deactivated and Reactivated to reconnect with PNC Direct and it still does not work. I will neither download transaction nor upload payment instructions.
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Hello @IDG,
Thank you for reaching out! According to our Community Alert, R65.29 should correct this issue. If you are using R65.29 and the issue is persisting, then please provide more information. Do you see any error messages/codes when you try to connect/update your PNC account(s)? If you have more than one account with PNC, is this impacting all of them?
I look forward to your reply!
Quicken Kristina
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I am using R65.29. I receive no error messages. I have 2 PNC accounts and it impacts both.
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Thank you for your reply @IDG,
I forwarded this issue to the proper channels for further investigation and resolution. Please navigate to Help>Report a Problem and send a problem report with log files attached. Please also include at least 3 sample transactions which should have downloaded into Quicken, but have not, and are not in your Quicken file at all (not even manually entered).
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
Please post to this discussion to let me know when you send the problem report.
Additionally, if you haven't already done so, please try following the steps in our article on missing transactions/transactions not downloading:
When I check our internal tools, I can see your most recent attempts to update your accounts were using Express Web Connect instead of Direct Connect. Did you accidentally change connection types when you deactivated and reconnected your accounts? Do the transactions download with the current connection, or are you still seeing the same problem?
We apologize for any inconvenience!
Thank you.
(CTP-15882)
Quicken Kristina
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Regarding the reported "PNC Direct Connect with Quicken Still not working December 22", please be aware that this issue may be affecting many, if not, all Quicken-PNC Direct Connect customers since PNC made changes in late Nov/early Dec. I followed all instructions and suggestions from Quicken and PNC. Even had my PNC PIN reset. I also made sure that the Direct Connect accounts are indeed configured and activated as Direct Connect and not as Wed Connect. Because of the length of time of this issue, I had to manually extract and import hundreds of PNC transactions to keep up.
Is there anything new to try on my end?
Can the Quicken teams please provide an update and ETA on how they and the PNC team the issue of no transactions being downloaded?An update as of Jan 3, 2026The PNC Quicken level three support team shared that the Quicken - PNC transactions download is fixed but there may be some Quicken users with "residual" issues. They recommend for those to please call them at 1-800-162-2035 and once you get a human ask to be transferred to the PNC Quicken team. They will guide you through the specific steps you may need help with.
To the Quicken team - Please work proactively with banks before changes are implemented to prevent impacting users. This time was extra painful during the holidays.
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1/7/2026 Having same exact problem with PNC downloads. Spoke with PNC Support, and went thru several steps like commented here, deactivate, recreate setup, etc., nothing worked. When updating with Direct Connect, it shows like it is doing something then returns with red Error and immediately closes update window… no message... nothing. They had me create a new Quicken Test account. I then setup the direct connect with PNC, did an update and it downloaded some future payment requests that I had sent to PNC mid-December so it did something, but when I went back to me real account still no change. I sent them CONNLOG.TXT and OFX Log files and they opened a support ticket and said tech support will contact me in 1-3days.
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If you have not already done so you might want to try doing the following. Most who have said they tried doing it have confirmed back that it resolved the PNC DC downloading issue for them.:
Make a Quicken Copy of the data file (File > Copy or Backup File > Create a copy or template > follow the prompts making sure the copied file has a unique name so it does not overwrite the original file.). This process deletes the PW Vault, breaks the connection with the previous Cloud Account and creates a new Cloud Account specific for this copied file. It also breaks all Online Services connections so all accounts need to be set up for downloading, again. The original data file will not be affected by this process in any way so you can always revert to it and everything will be as it is now.
Open the Copied file and go to Tools > Add Account > PNC Bank - Direct Connect > Advanced Options > select Direct Connect > follow the prompts to complete the reauthorization process making sure to LINK the downloads to the accounts already in the file.
When I completed this process back on 11/15 I got the following results and since then, except for 1 instance for a day in December, downloading with DC from PNC has been working every day.:
- All PNC accounts are now connected with DC.
- There were some duplicate transactions (not many for me) that needed to be manually deleted.
- Accurate Online Balances are now shown below the registers.
- The PW Vault shows "Yes" for PNC Bank - DC as it should.
- I was able to send 2 Bill Payment to PNC and PNC downloaded the check numbers and the Lightning Bolts confirming the Bill Payment commands were accepted.
Note: Making this copied file will break download connections for all of your financial institutions, not just PNC. If this fixes the PNC DC downloading issue for you, then you will also need to set up the download connections for all of your other non-PNC accounts. Once that is completed you will be able to used this copied file as your main data file.
Did this resolve the issue for you?
Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home
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my problem w q r65.29 and pnc is that i dont het a 'send check' option. i typically pay all my bills using that with direct connect. this has been going on for many months. i have a ticket with quicken and also w pnc, but pnc says the fix is forthcoming…and has been saying that for 2 months. no luck. the ability to write checks directly from quicken is important to me. not sure where the problem lies, but as a customer of both quicken and pnc i would hope it will be solved asap, and as well that there will be better communication to customers
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Are you saying you have the DC connection set up but you are not able to send bill pay commands to PNC?
If so, check the Online Services tab of Account Details. Is Bank Bill Pay enabled? If not, enable that.
Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home
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