Elevations Credit Union CC-501 errors

13»

Answers

  • ironmanco
    ironmanco Quicken Mac Subscription Member ✭✭✭
    edited December 16

    I just checked my transactions and 100's of new transactions came through…..to the wrong account.

    This will likely take me hours if not days to reconcile where they belong.

  • DerekT
    DerekT Quicken Windows Subscription Member ✭✭

    I tried to add my checking back in and also add a new CD account. After it added the new accounts, all my accounts got completely screwed up with a ton of extra transactions. I created a backup just before I did that, so I rolled things back and all is good again. Clearly, it isn't ready yet.

  • ironmanco
    ironmanco Quicken Mac Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20528030#Comment_20528030

    Yeah - I turned off all downloads for my Elevations accounts. I'll wait until they have it really fixed. That doesn't seem to be the case currently.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited December 18

    Hello All,

    Thank you for updating the discussion with your findings.

    Can I please have everyone experiencing this new issue of transactions downloading into the wrong accounts go to Help>Report a problem>Send to Quicken, and send over log files.

    This way, we can get this reported as well. Let me know once you have sent over your log files so I can get them added to the ticket.

    @ironmanco & @DerekT,

    I have sent you both direct messages. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    Thank you!

    [CBT-968]

    Quicken Alyssa

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  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    edited December 18
    https://community.quicken.com/discussion/comment/20528300#Comment_20528300

    Just sent a Report-A-Problem and Subject: Quicken Alyssa - Elevations Download issues

    39 transactions in checking and 61 in savings. Savings has a majority of checking transactions.

    Have fun with this!!!

  • ironmanco
    ironmanco Quicken Mac Subscription Member ✭✭✭

    I received your direct message and replied. I have some complications in testing this out (detailed in the email) but will as soon as I'm able. In my case, I actually had transactions from a different account downloaded into another account.

    Eg: Account 22222, which the primary is a secondary on account 11111, had all the transactions from account 11111 AND the transactions from 22222 downloaded into it.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello,

    @fw6322+ Thanks for sending over the Problem Report with your log files and details. We will get these attached to the ticket (CBT-968).

    ——

    @ironmanco Thanks for your update. I responded to your direct message while Alyssa is out of the office, so please check your inbox there.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • DerekT
    DerekT Quicken Windows Subscription Member ✭✭

    I tried to create a new Quicken file and re-connect all my accounts.
    This worked okay and the right opening balances are shown, but with no transactions.

    If you try to update, then you get this error:

    image.png
  • MGB
    MGB Member ✭✭

    Also get same error

  • delsborg
    delsborg Quicken Windows Subscription Member

    Coming on a month with zero resolution.

  • DerekT
    DerekT Quicken Windows Subscription Member ✭✭

    There hasn't been an update since 12/4. You can't start a new Quicken file and downloading to an existing one downloads a bunch of mixed transactions.

    An update from Quicken on where things are at would be appreciated. It is going on 5 weeks now since this stopped working.

  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20528545#Comment_20528545

    I experience the same code!

  • PLW
    PLW Quicken Mac Other Member ✭✭

    No connection since Nov 17th, that seems an extraordinary length of time to rectify this problem.
    Please expedite this issue and provide an update.

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