Could not set up account for Check Pay

edddddddd
edddddddd Member ✭✭
edited December 2025 in Errors and Troubleshooting (Windows)

Does check pay work anymore? I have been using it for years but about a month ago when I tried to submit a check I got a message saying my account had to be verified and then got the "Could not set up account for Check Pay" I contacted Quicken support and they said it is a know issue and that they have no idea when it will be resolved. Are other people having this issue?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @edddddddd,

    Thanks for reaching out!

    Yes, this is currently considered a known issue that has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • edddddddd
    edddddddd Member ✭✭

    Does this same problem occur with Quicken on the Web?

  • tom@copeland
    tom@copeland Quicken Windows Subscription Member ✭✭

    Like Edddd, i have been using bill pay for years. With a change of Quicken providers for Bill pay, I had to attempt to reset this up again. Upon trying to get this new solution going, i am having all kinds of problems, as Bill Pay no longer works at all - the test amounts that are sent by Quicken can never be verified properly. I am very surprised that this important function has been broken, as the purpose of this so-called new solution from Quicken was to add stability.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20528899#Comment_20528899

    @edddddddd Thanks for following up! Just to clarify, Check Pay isn’t currently available as an option in Quicken on the Web. Could you confirm if that is what you were trying to do, or were you referring to the Windows Desktop version of Quicken? This will help us make sure we’re addressing the right issue.

    More information on Quicken on the Web can be found in this support article.

    https://community.quicken.com/discussion/comment/20529103#Comment_20529103

    Hello @tom@copeland,

    Thanks for providing info about your experience. To better understand and assist, could you elaborate on exactly what you’re seeing when you try to set up or use Bill Pay? Are there specific error messages appearing?

    The more details you provide, the better.

    -Quicken Anja
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  • tom@copeland
    tom@copeland Quicken Windows Subscription Member ✭✭

    In the past, if have used check pay successfully. Last week, i was asked by quicken to set check pay up again. Hence, i went into my checkings account and initiated the setup. A few days later, i was send 2 deposits for which i went in and tried to enter these under the VERIFY function. When I entered these values, the system always said something to the effect "values dont match". At some point, i went in and tried to re-enable check pay, and i was sent 2 additional deposit amounts. I tried to enter these in the VERIFY function. when I did this, the system told me that i had too many retries, and i had to wait 12 hours. I did just that, i waited that time period.

    When I go back in to try to reverify - quicken no longer acknowledges that i was in the middle of a verify. When I try to ENABLE that same checking account, i get the error "Could not setup the account for Check Pay".

    Now i appear to locked out completely of Check Pay setup.

    Thank you for your assistance.

  • Quicken Anja
    Quicken Anja Moderator mod

    @tom@copeland Thank you for taking the time to explain what you’re experiencing—those details are very helpful.

    What you’re describing does align with the known Check Pay issue referenced in the Community Alert previously shared. That said, if you’d like to try troubleshooting, you can attempt to Review and Repair Payment Accounts.

    Before doing so, I recommend saving a backup of your data file (just in case).

    • File > View/Restore Backups...
    image.png

    Then please follow these steps:

    1. Go to Bills & Income
    2. Click the gear icon in the top-right corner
    3. Select Review and Repair
    4. Choose Review and Repair Payment Accounts image.png

    After completing those steps, try setting up Check Pay again and let us know whether the behavior changes.

    If the issue persists, it’s likely related to the ongoing investigation, and updates will be shared in the Community Alert as they become available.

    Thank you!

    -Quicken Anja
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