Fidelity EWC+ Brokerage Securities Sales Not Showing [Edited]

Wize
Wize Quicken Windows Subscription Member
edited December 30 in Registers & Transactions (Windows)

I'm a recent returning user to Quicken after 15 years of using [Removed - 3rd Party Software] due to the whole Fidelity Direct Connection fiasco. I've been following the known Fidelity access issues post Quicken support has pinned - such as no HSA account information currently - but I'm having an error that doesn't appear to be posted yet.

My problem is sales of a security are not showing up in the register via EWC+ downloads. For instance if I write a check for $500 the check will show up as a Withdraw transaction, but the corresponding sale of a $500 worth of a Money Market Fund will not show up. So the cash balance in the register goes out of balance until I manually enter the transaction.

Anybody else see this behavior? I've tried reset the Online Setup for the account in a couple of different ways but it doesn't change anything.

Quicken Windows Premier.

[Edited - Readability]

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Wize,

    Thank you for letting us know you're seeing this issue. The issue you describe sounds a lot like a recently identified issue with money market fund redemption transactions failing to download into accounts (CTP-15049). Is that what is happening? If so, which money market fund are you seeing this behavior with?

    If not, please provide additional details about what you are seeing. A screenshot would also be helpful (please make sure to redact any personal information). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited December 30

    By QWC+ I'm assuming you mean EWC+ (Express Web Connect Plus). EWC+ is the download connection method that Fidelity now uses for downloading financial data to Quicken Classic since they have discontinued support for Direct Connect (DC).

    It sounds like the security you are referring to is the MMF that is designated in your online account as the Core Position. Historically Fidelity generally downloaded the value of that MMF as Cash Balance and did not download the shares. The only transactions of that MMF that Fidelity would download would be the dividend transactions…unless that MMF was set up to reinvest dividends in which case that would cause Fidelity to download the dividends as shares and that would end up causing account balance issues because Fidelity would not only download those shares but would also download the value of those shares as part of the cash balance causing a duplication in value.

    When Fidelity transitioned from DC to EWC+ this cash value reporting mechanism kind of fell apart. Fidelity and Quicken worked together to provide the option to include the MMF shares in the account holdings or instead to download the cash value of those holdings as the account's Cash Balance. So now, each person can choose to do one or the other but not both.

    Which version of Quicken are you running (Help > About Quicken)? If you are not running R65.29 then you might want to update to it because the last several version updates did include several fixes, some of which address the issue you are describing.

    Let me know after you update to R65.29 or if you are currently running this version. I can walk you through the steps that should eliminate the issue because you should have only the value of the MMF downloaded as Cash Balance or you should be getting shares downloads and holdings of the MMF, but not both.

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • evilknieval
    evilknieval Quicken Windows Subscription Member ✭✭

    I have a similar problem. the R65.29 release notes claim they fixed some issues. Not only are the issues not fixed, they are worse as all transaction downloads have stopped. Additionally, there were zero instructions on "running the wizard" and I had to guess at the exact steps Quicken wanted done.

    Version R65.29 (December 2025)

    NOT FIXED Fixed issues in the wizard used to set cash treatment for money market funds in downloaded investment accounts. If you see a cash balance mismatch, re-run the wizard from Edit Account/Online Services.

  • Wize
    Wize Quicken Windows Subscription Member
    edited 7:37AM

    @Quicken Kristina

    Yes, these are money market fund transactions that are not downloading. The particular MMF I'm concerned about — the FDLXX — is not my core MMF. The Core MMF is the SPAXX.

    Yes I meant to say EWC+ and I am running R65.29.

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