Reconciliation error

Kate Lunceford
Kate Lunceford Quicken Mac Subscription Member
edited January 4 in Registers & Transactions (Mac)

I reconcile my account with the bank statement. I have never had a problem until this month. My December reconciliation showed an error, so rereconciled and I found a deleted item, and restored it. Now the Dec. reconciliation shows no error. Quicken balances with the Nov. beginning balance and the Dec. ending balance on the statement.

Now the January reconciliation shows an uncleared balance in Dec., even though the beginning and ending balances match the bank statement. The ending balance for Dec. bank statement matches the beginning balance of the Jan. statement. The uncleared amount on Quicken is $2.40. There are no charges or credits for this amount. There should be no uncleared amount when I start the Jan. reconciliation.

[Edited - Readability]

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Kate Lunceford,

    Thank you for reaching out! To help troubleshoot, please provide more information. Is the problem account one that you update manually, or is it set up to download from the financial institution? Is this uncleared balance a transaction? If it is, what kind of transaction is it? If it isn't, then what are you referring to?

    It may help if you provide a screenshot of what you are seeing (please redact any personal information, including partial account numbers). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.     

    I look forward to your reply!

    Quicken Kristina

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