Account sync stopped working for Computershare accounts FDP-192

Maestro56
Maestro56 Quicken Mac Subscription Member, Mac Beta Beta
edited September 2025 in Download, Add/Update Accounts (Mac)

I am receding the following error message:

Please try again later.

Care Code: FDP-192

Details:
UNSUPPORTED_MFA_PROTOCOL
Unsupported multi-factor authentication protocol

What has changed that have caused this error?

Tagged:

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Maestro56,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7965911/new-9-10-25-computershare-fdp-192-unsupported-mfa-protocol

    Thank you!

    (Ticket #11944774/CTP-14465)

    Quicken Kristina

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  • markwirth1
    markwirth1 Member ✭✭✭

    Despite you posting this issue was resolved yesterday, it is not. I still get the same error and called support. Spent an hour on the phone as they escalated and said they are reopening this case.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @markwirth1,

    Thank you for sharing your experience! I can see that ticket, CTP-14465, is being used to track the status of the issue.

    Thank you!

    Quicken Kristina

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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    checked CTP-14465 and that hasn't been updated since 9/24/2025. Is there any update that can be given? This is not working for me and after I spent an hour with support going through hoops - it's still not working. I upgraded my plan specifically to be able to get these updates, and im seeing now that it was a total waste of money as I haven't been able to use it for almost 2 months.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @gorilla_js,

    Thank you for reaching out. CTP-14465 is still open and in work. There aren't any new updates yet.

    Thank you!

    Quicken Kristina

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  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta

    Adding to the frustrations of this still not working after this much time. Posts get made, tickets get opened, posts say resolved, more time spent with support for more tickets, multiple weeks waiting without the functionality, and we pay for a service that is incomplete for 2 months so far.
    I also have a ticket opened but hear nothing back on it.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @getvacation.rentals,

    Thank you for sharing. Are you referring to your ticket from the 14th of October? I can see that they added you to the CTP for the known issue (CTP-14465). If you haven't already done so, I recommend that you bookmark the Community Alert linked earlier in this discussion.

    https://community.quicken.com/discussion/comment/20509430#Comment_20509430

    Thank you!

    Quicken Kristina

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  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta

    Would love to follow the post but that's yet another issue:

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I can see the Community Alert was marked resolved and archived (which usually happens when Support does not receive contacts about an issue for an extended period), but the CTP for the issue is still open and our teams are still working on the issue.

    Thank you!

    Quicken Kristina

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  • Alanlsu1
    Alanlsu1 Quicken Mac Subscription Member ✭✭

    I am receiving the error. Any ideas on this issue?

    Care Code: FDP-192

    Details:
    UNSUPPORTED_MFA_PROTOCOL
    Unsupported multi-factor authentication protocol

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Alanlsu1,

    Thank you for letting us know you're also seeing this issue. This issue is a known issue that our teams are already working to resolve. I added you to the ticket to ensure our teams know you're also impacted by this.

    Thank you!

    (CTP-14465)

    Quicken Kristina

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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    almost 2 months into this issue — and there's still no path to resolution? So upset that I paid more for this and for 2 months im not getting what I paid for.

  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta
    https://community.quicken.com/discussion/comment/20521202#Comment_20521202

    actually stopped working 2 1/2 months ago…

  • markwirth1
    markwirth1 Member ✭✭✭
    edited November 2025

    I agree with the other posters that this is getting ridiculous. I think I was one of the first people to report it. We pay for this service when once upon a time it was included in the purchase price but this one step update functionality as of late has had issues. But this is the longest outage I’ve experienced with a single financial institution.

  • Alanlsu1
    Alanlsu1 Quicken Mac Subscription Member ✭✭

    Quicken can we get an update to this issue?

  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta

    3 1/2 months old now, where are we on a resolution?? This is ridiculous and horrible support.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I checked the ticket, and can see that it's still in work. No new updates are available.

    Thank you!

    Quicken Kristina

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  • markwirth1
    markwirth1 Member ✭✭✭

    This is getting frustrating. When you pay a subscription fee for downloading, you expect there to be better support or customers should get credited for the downtime.

  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    Any updates? Creeping up on 4 months for a service I'm paying for that is not working. I am now getting error FDP-102 instead of the original FDP-192. Haven't seen any updates to this thread, so I'm assuming there is still not a fix, but now another/different error.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    There are no new updates. The ticket is still open and in work.

    Thank you!

    Quicken Kristina

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  • LRV61
    LRV61 Quicken Mac Subscription Member ✭✭

    Any updates on this Computershare issue? Nothing in the latest Quicken email digest. As someone previously posted the error changed from FDP-192 to FDP-102. It will be coming up on four months of not being able to connect account. Quicken has no issue updating us on a price increase but cannot commit to a resolution timeline for this problem. Perhaps a discount should be extended instead of a price increase? Very disappointed.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @LRV61,

    Thank you for sharing the details about the issue you’re seeing with your Computershare accounts.

    The previously open Community Alert for FDP-192 has recently been marked resolved. However, since you are now encountering a different error—FDP-102—we recommend reviewing and following the guidance in this support article.

    In summary, FDP-102 typically occurs when:

    • The selected bank is temporarily unavailable, or
    • Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

    Here are some suggested steps from the article:

    1. Wait and try again the following day – the bank may be temporarily unavailable.
    2. Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
    3. Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
    4. Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

    If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

    Thank you!

    -Quicken Anja
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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    There is still some sort of disconnect here. Sure, the FDP-192 is not showng anymore, but is now FDP-102. This error has been showing for at least 2-3 weeks.

    I tried connecting in Quicken, using all listed Computershare options in Quicken — all failed with the same error.

    I tested login on website and all is working there as expected.

    The issue is with Quicken's communication with Computershare.

  • LRV61
    LRV61 Quicken Mac Subscription Member ✭✭

    I am sorry @Quicken Anja but this issue remains unresolved. You sent an update in the October timeframe (attached) that the FDP-192 issue was resolved but that information was not accurate. If you look back in this thread, in November @Quicken Kristina confirmed that FDP-192 remained an issue. Sometime over the last month the error changed from FDP-192 to FDP-102. (and for your information, I have tried your recommendations multiple times.) As @gorilla_js states, the issue remains a communication problem between Quicken and Computershare. My personal opinion of the issue started when Computershare added an hCaptcha to their login script (also attached); but what do I know. What can you do to facilitate getting this issue addressed?

    hCaptcha.jpg
    Quicken Quicken Anja just added a comment in Alerts Online Banking Known Product Issues ONGOING 92425 Computershare FDP192 UNSUPPORTEDMFAPROTOCOL.jpg
  • LRV61
    LRV61 Quicken Mac Subscription Member ✭✭

    @Quicken Anja , @Quicken Kristina , @gorilla_js

    An update, I tried my usual connection again and received an FDP-101 error now. So I went back an looked at the Computershare connection options again, and tried the last one on the list "Computershare Shareowner Services" and IT WORKED!!! So perhaps the issue is resolved now!

    Computershare Connection.jpg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear you were able to get it to work!

    If the issue returns or you need further assistance, please feel free to reach out!

    Quicken Kristina

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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    @LVR61 - thanks for your post. I believe "Computershare Shareowner Services"  is new, as I recall the last several in that list previously were all Canadian sites. I tried the one you mentioned after attempting the top listed Computershare (which I also got the FDP-101) and I was able to connect as well. Fingers crossed this stays up for a bit!

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