Why isn't One Step Update downloading gold and silver spot prices?

Scott14 · January 12

I am using Quicken Classic for Business and Personal, Version R65.29, build 27.1.65.29 on a Win 11 virtual machine (MacOS Sequoia, 15.6.1). This issue has been happening since Sept 2024. I've added ^XAUUSD and ^XAGUSD for gold and silver respectively. When I do a one step update, I get the attached error, HOWEVER if i click the update button in photo 2, the price is updated as in photo 3….. thoughts?

Screenshot 2026-01-12 at 10.49.27 AM.png

I might add that clicking "see a report" in picture 1 never has given any information about which securities failed to download. I assume the 2 missing are Gold and Silver, but this is a whole other issue i guess!!

Anyone else having the same issue?

NotACPA · January 12

Are the Gold and Silver securities included, in your Q Portfolio, as being on the watch list?

Otherwise, since your holding of Gold is shown as 0, no quote will download.

And I'm uncertain about your classifying Gold as "Crypto". When I set up GOLD, just now, Q classified it as Type: OTHER, Asset Class: Other

Quicken Anja · February 12

Hello @Scott14,

We haven't heard back from you in a while. Do you still need assistance?
If so, could you please provide the answers to @NotACPA's questions?

Check back and let us know! Thank you.

Quicken Anja · February 19

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Why isn't One Step Update downloading gold and silver spot prices?

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