Why isn't One Step Update downloading gold and silver spot prices?

Scott14
Scott14 Quicken Windows Subscription Member ✭✭✭
in Errors and Troubleshooting (Windows)

I am using Quicken Classic for Business and Personal, Version R65.29, build 27.1.65.29 on a Win 11 virtual machine (MacOS Sequoia, 15.6.1). This issue has been happening since Sept 2024. I've added ^XAUUSD and ^XAGUSD for gold and silver respectively. When I do a one step update, I get the attached error, HOWEVER if i click the update button in photo 2, the price is updated as in photo 3….. thoughts?

photo 1.png photo-2.png Screenshot 2026-01-12 at 10.49.27 AM.png

I might add that clicking "see a report" in picture 1 never has given any information about which securities failed to download. I assume the 2 missing are Gold and Silver, but this is a whole other issue i guess!!

Photo 4.png

Anyone else having the same issue?

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are the Gold and Silver securities included, in your Q Portfolio, as being on the watch list?

    Otherwise, since your holding of Gold is shown as 0, no quote will download.

    And I'm uncertain about your classifying Gold as "Crypto". When I set up GOLD, just now, Q classified it as Type: OTHER, Asset Class: Other

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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