American Express connection issues - again

Paul1
Paul1 Member ✭✭✭
edited 7:26AM in Download, Add/Update Accounts (Mac)

Classic Mac Business & Personal 8.4.1

I have three Amex accounts - late last year connection issues developed that were eventually sort out. Now they are back for me:

"Quicken cannot connect to this account."

Anyone else having issues?

Paul

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited 7:27AM

    Hello @Paul1,

    Thanks for reaching out!

    I checked internally, and your accounts are returning a CP_ACCOUNT_NOT_FOUND error, which usually means Quicken is no longer able to match the existing account connection properly on the backend. This often happens after an account has been deactivated or deleted and the restored via a backup restore.

    The fix is usually a clean deactivate/reactivate. You can find the instructions provided below in this support article as well.

    Deactivate first:

    1. Click the account in the sidebar
    2. Click the Settings gear icon (bottom right)
    3. Go to Downloads
    4. Click Disconnect Account image.png
    5. Repeat for all affected Amex accounts

    Then reactivate:

    1. Go to Accounts > Add Account
    2. Search for American Express
    3. Sign in
    4. When Quicken finds your accounts, link them to the existing accounts (don’t add new ones)
    5. Finish setup

    This usually clears the CP_ACCOUNT_NOT_FOUND condition.

    If it still fails after doing that, the next step would be to contact Quicken Support so they can review logs and escalate if needed.

    Hope this helps!

    -Quicken Anja
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