Monthly Bill Reminders Skip a Month

blzimmerman2
blzimmerman2 Quicken Windows Subscription Member
edited December 2025 in Errors and Troubleshooting (Windows)

I am having the same issue as the existing Monthly Bill Reminders Skip a Month discussion. My credit card reminders skip a month. I will fix them and then run a One Step Update and then they are incorrect again. The fix for the other discussion was to disable Sync for Mobile and Web apps but mine is already disabled.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @blzimmerman2,

    Thank you for letting us know you're encountering this issue. To clarify, is this the discussion you're referring to?

    https://community.quicken.com/discussion/7897986/monthly-bill-reminders-skip-a-month

    To help troubleshoot, please provide more information. When did you first notice this issue? You mentioned this is happening specifically with credit card reminders. Is this affecting all of them, or only some? Are these manual reminders, or are they linked to an online biller? Are the reminders set to automatically enter into the register, or be entered manually? How far in advance are they set to remind you (3 days, 7 days, a month, etc.)?

    I look forward to your response!

    Quicken Kristina

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  • auick
    auick Quicken Windows 2017 Member

    I think I might have finally gotten it fixed! I have dealt with this for months, if not years, very annoying. So the AI help had me run a validation (off file tab) after saving a backup of course. Then I went to the "skipped" bills and edited and it does give the same annoying "you can't edit a bill before the most recent date" yada, yada error message, but then when I did save it (I ended up putting one day earlier in the month so it would save), the bills are now in January under due and not skipped. SO, I think that finally fixed mine, I hope it will work for you.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @auick,

    Thank you for sharing your experience!

    Hopefully it'll help others encountering this issue!

    Quicken Kristina

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  • bonesdds
    bonesdds Quicken Windows Subscription Member ✭✭

    I've had this same issue for well over a year. It used to only affect a single bill, but over time it's become nearly all my bills. I "Edit this instance and all future instances" to set the correct due date to the current month and the next time I start Quicken, my bills are set to the next month. I tried making a backup and then running the validation, but the very next start showed all my bills due in the following month. I've removed all "link biller" features, so now it's only a basic reminder. Very frustrating that such a simple feature is completely broken for me. Please help!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bonesdds,

    Thank you for letting us know you're seeing this issue. To clarify, you mentioned that you unlinked to to make it a basic reminder. Did that correct the issue, or is the problem still happening?

    I look forward to your response!

    Quicken Kristina

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  • davidmarketing
    davidmarketing Member ✭✭✭✭

    @Quicken Kristina,

    This is an ongoing issue since the September software update. There is another message board about this topic.

  • bonesdds
    bonesdds Quicken Windows Subscription Member ✭✭

    I was able to correct the issue. You must use "Edit this instance" for the changes to apply correctly. It appears that the changes made using "Edit this instance and all future instances" are cumulative, moving the due date additional months ahead. Once I used "Edit this instance", the next due date applied correctly and the future dates were successfully adjusted. Everything is working again!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that you found a solution, and thank you for sharing what you did to resolve the issue!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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  • davidmarketing
    davidmarketing Member ✭✭✭✭

    It didn't work for me and I tried "Edit this instance". I don't believe anything has changed.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since the troubleshooting in this discussion did not resolve the issue, I recommend that you contact Quicken Support directly for further assistance. They have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • davidmarketing
    davidmarketing Member ✭✭✭✭

    @Quicken Kristina

    This is an ongoing issue since the September software update.

    There is at least one other message board about this topic and I have shared with customer service. They can't help because it's a coding problem and not a datafile issue.

    But hopefully they have added this to the long list of problems, which I know they are going through with the limited resources they have. I assume most current problems will be fixed eventually. Then there will be new problems.

    Tbh, if they actually use the product, they already know of this issue. Putting the comment on the community board is just to share with others.

    David

  • frank8
    frank8 Member ✭✭✭

    same issue. I have monthly bill reminders that are being skipped causing me to be late with payments. FIX IT!

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