Is it Fixed? (No Transactions for Fidelity HSA Accounts (Ticket 11999090))

rotygolf
rotygolf Quicken Windows Subscription Member ✭✭✭
edited January 16 in Errors and Troubleshooting (Windows)

It looks like this got fixed because my Fidelity HSA account got updated with all the recent transactions today, 1/16/26. @Quicken Anja did it get fixed?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rotygolf,

    Thanks for reaching out!

    We’ve received several reports from users that Fidelity HSA accounts do appear to be downloading transactions again as of today, which is a great sign.

    That said, I’ve reached out to our internal teams for confirmation before we officially mark the Alert as resolved. Once we receive confirmation, the Community Alert will be updated accordingly.

    Thank you for checking in and for sharing your experience!

    -Quicken Anja
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  • Brian McDonald
    Brian McDonald Member ✭✭✭✭

    It did indeed work for me for the first time on 1/16/2025 as well.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20532824#Comment_20532824

    Thanks for chiming in! Glad to hear it is working for you.

    -Quicken Anja
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  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Quicken Anja Please make sure that the Alert is not simply marked "Resolved" now that transactions have started downloading again. It appears that transactions dating back to about 12/19/25 are being downloaded but transactions between about 10/3 and 12/19 are not being downloaded.

    Unless these missing transactions can be downloaded, users will have to enter them manually or accept Placeholders and cash balance adjustments to correct their holdings and cash balances.

    QWin Premier subscription
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20532988#Comment_20532988

    @Jim_Harman Thank you for these details! We'll make sure to include that once we receive the go-ahead to mark the Alert resolved.

    Thanks!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    The Alert for this issue has been marked as resolved.

    If you are still experiencing issues, please contact Quicken Support directly so they can investigate any issues on a case-by-case basis and process escalations if needed.

    Thank you!

    -Quicken Anja
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