Sync Error

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MarkHunn,

    Thank you for letting us know you're encountering this issue. When you update your Quicken program, it also converts your file to the new version. That is why you see the error when you try to open your current file in an older version of Quicken.

    Rather than opening your current file in that rolled back version, try restoring a backup from before Quicken updated. That should prevent the version mismatch and allow you to open the file.

    I hope this helps!

    Quicken Kristina

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  • Abean
    Abean Quicken Mac Subscription Member

    I cannot open my quicken file now that it has updated to 8.4.2 and mac updated to tahoe. It is asking me if i want to start from scratch. it appears to be empty.

  • 2wheelscuba
    2wheelscuba Quicken Mac Subscription Member ✭✭
    edited January 18

    After update to 8.4.2 had problems with doing online updates - sync error with servers suggesting to try later.  Retried over a couple of days with no resolution.  Saw online (above troubleshooting steps) to try making adjustments to cloud sync.  I tried turning ON cloud sync but it was not something I had been using.  Anyway, canceled cloud sync before completing but then register balances were inaccurate.  Did a restore from recent backup.  Then had to reconnect accounts.  I noticed that the reported net worth was also incorrect.  Anyway, while most Chase accounts reconnected OK, one for a brokerage account failed to reconnect.  Restarted computer, tried doing a reconnect from the missing account.  It was in the list of authorized accounts reported by Chase but not in the Quicken dialog for linking those accounts. It still did not show as connected after doing a sync.

    Regarding the difference in net worth, it seems that some education accounts that had previously been closed with zero balances were now being included in the net worth report with non-zero balances.  I reopened these "ghost" accounts to check their actual register/portfolio balances and confirmed the were in fact zero.

    I suspect that the "ghost" accounts are related to the mismatch of accounts being updated in the error that is the overall subject of this thread.

    Will have another go at enabling/disabling cloud sync to see what happens.

    Update: to reconnect the Chase brokerage account, I thought I'd first try disconnecting it. I did so but it still showed as connected! I thought maybe I'd fat-fingered something and repeated the process. It worked. So, now all my accounts are connected but the net worth still shows as being incorrect due to the ghost accounts. Decided not to try the cloud sync again since I'm no longer getting the initially reported sync error and I now have all accounts reconnected. Next challenge is to fix the ghost account issue.

  • WalE
    WalE Quicken Mac Subscription Member

    Getting a similar error, the sync numbers are different. I do not have Sync enabled for my local use. This **** feature attempts to get all account info stored on quicken servers - no thanks. You used to have a somewhat decent product that allowed for automatic updates via pull requests from various financial accounts. Apparently this is not working out of the box anymore.

  • RGerboth
    RGerboth Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20532587#Comment_20532587

    This worked for me with no problems with existing accounts. Thanks for the tip!

  • BladeRunner714
    BladeRunner714 Quicken Mac Other Member ✭✭
    https://community.quicken.com/discussion/comment/20533286#Comment_20533286

    glad it helped you

  • ericrose12
    ericrose12 Member ✭✭✭

    Same - just started after upgrading to the latest quicken version.
    Version 8.4.2 (Build 804.59835.100)

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