Simplii Financial Credit Card Interface Stopped Working

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Comments

  • BeastofRMC
    BeastofRMC Quicken Canada Subscription Member ✭✭

    Adding a complaint voice here. Used to be able to download from my SImplii accounts using One-Step Update, now need to log in to Simplii and download each account individually. Simplii says it's a Quicken problem, Quicken says it's a Simplii problem. From above comments, looks like Simplii has stopped paying to allow the direct connection? Anybody had any traction complaining to Simplii?

  • rab
    rab Member ✭✭✭
    https://community.quicken.com/discussion/comment/20533961#Comment_20533961

    Simplii has not been responsive. Support only says they will report the issue to their IT team and say they won’t provide any follow up info.

  • Stejay
    Stejay Quicken Windows Subscription Member ✭✭
    edited January 24

    I just discovered this too. Annoying. [Edited - Language]

  • analogkid
    analogkid Quicken Canada Subscription Member

    This is happening to me too. This needs to get fixed.

  • harveythiessen
    harveythiessen Quicken Canada Subscription Member

    Me too - this is nasty.

  • Fio252
    Fio252 Quicken Windows Subscription Member

    After using Quicken 2000 for 26 years, yesterday I finally bit the bullet and subscribed to Quicken Classic. Imagine my shock and disappointment to discover that just recently my primary accounts with Simplii are not downloadable!Thank goodness I explored on-line and found this thread!
    Thank you!

  • friarcanuck
    friarcanuck Quicken Windows Subscription Member

    Adding my name to the complaint list. One click updates with Canadian banks is one of the only reasons I still use Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Unfortunately, Simplii Financial no longer supports Quicken Canada. Since it was the financial institution's decision, it may be helpful to contact the financial institution. Letting them know there is demand for the feature might get them to choose to support the connection again.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • MarkCanada
    MarkCanada Quicken Canada Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20534556#Comment_20534556

    Hi Kristina

    With "supports" you mean financially, right? The nice double-dipping you had going?

    Quicken should at a minimum still support manual import of transactions. Your users are still paying you the same as before, and more, and you owe them at least that much since there is no additional cost to you.

  • rab
    rab Member ✭✭✭
    https://community.quicken.com/discussion/comment/20534775#Comment_20534775

    If this is true, I agree with MarkCanada. I have done my part by subscribing to Quicken. Simplii has done its part by offering the file. It certainly doesn’t seem fair for Quicken to block the download. Especially after the steep increase in subscription fees. How are we supposed to feel this is anything but a money grab? I might feel differently if the file no longer worked. But this seems like we are being held for ransom while Quicken tries to squeeze Simplii for a renewal of some contract. Surely this can’t be true!

  • Monet
    Monet Quicken Canada Subscription Member

    Is it going to be fixed? Or should I request a refund. I just renewed, and without my main bank, I have no use for Quicken

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    https://community.quicken.com/discussion/comment/20535293#Comment_20535293

    Quicken can’t answer your question. You need to ask Simplii if they are going to renew their contract with Quicken.

  • Newkid
    Newkid Quicken Canada Subscription Member
    https://community.quicken.com/discussion/comment/20533715#Comment_20533715

    Thank you for this workaround!! Found it very helpful - it adds another step to the download process, but it sure beats manually inputting all of my credit card transactions. Fortunately, checking and savings accounts are still downloading properly for me.

    One thing I did notice that I thought was odd is, although Simplii is not longer included in the CDN version of the FIDIR.TXT file, it is still in the US version. Not sure if this is just an error on the part of Quicken (they put it in the wrong FIDIR file) or if it was originally in both and just wasn't removed from the US version.

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    https://community.quicken.com/discussion/comment/20533715#Comment_20533715

    This works because CIBC has a current contract with Quicken; conversely, it appears that Simplii chose not to extend/renew their agreement. If you disguise the Simplii file as a CIBC (or other financial institution with a current agreement) by modifying the BID the transaction data will import.

  • SpeedieDee
    SpeedieDee Quicken Mac Other Member ✭✭
    edited February 6

    I escalated this issue to Simplii’s parent company, CIBC, a month ago. According to their internal feedback, they currently only have four reported cases with this specific error code, so they don’t consider it a "widespread" problem yet.

    If you are seeing this error, please take two minutes to email: talktous@simplii .com to register a formal complaint. We need to increase the report volume so they’ll dedicate the resources to fix it. Please refer to "CC-885 error" so they know that we are all experiencing this same issue.

    Thanks, Darren

  • LDD
    LDD Quicken Canada Subscription Member

    Does Quicken not realize if we cannot download/update from our Simplii bank account, then we will just cancel our Quicken account? So it would be in their best interest to not charge?

  • LDD
    LDD Quicken Canada Subscription Member
    https://community.quicken.com/discussion/comment/20533291#Comment_20533291

    I'm frustrated with this response. This is not a Simplii issue, it is a Quicken issue. I am a customer of Quicken and if I cannot use their app for my banking reconciliation, then I will find a service that will. Quicken needs to resolve this with Simplii.

    How do we get action with Quicken?

  • analogkid
    analogkid Quicken Canada Subscription Member

    I complained to Simplii about this.

    Checked it again today and it looks like Simplii is listed again in Quicken as a financial institution that supports web connect express.

  • analogkid
    analogkid Quicken Canada Subscription Member

    Just following up,
    I was able to reconnect my Simplii accounts and they're syncing again. My issue is resolved.

  • GNick
    GNick Quicken Windows Subscription Member ✭✭

    I complained several times to Simplii in January and February. Most of the client support people there acknowledged that they were aware of the problem and Simplii was working on it. Later, I asked to escalate this and a Senior Client Care Specialist at Simplii. He confessed that he did not know anything about how downloads work, and he was unaware of the existence of Quicken. He passed on a cryptic message from Simplii tech support saying, "the logs for download transaction requests and the corresponding response payloads for viewing data and transactions are in accordance." Neither he nor I could interpret this word salad so I continued pressing for reliable information.

    Based on messages posted here on February 15, I managed to reconnect, my Simplii accounts to Quicken today. It looks like someone at Simplii finally woke up and fixed the problem. Based on all the evidence I have seen, I am 95% sure that Simplii had failed to maintain their subscription to Quicken and has now re-subscribed.

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    https://community.quicken.com/discussion/comment/20538797#Comment_20538797

    Yes - Simplii had failed to maintain their subscription to Quicken and has now re-subscribed.

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