ALERT: Quicken Classic for Windows fails to install under latest Windows 11

rloeb
rloeb Quicken Windows Subscription Member ✭✭
edited January 23 in Errors and Troubleshooting (Windows)

Problem is that the install contains an unsigned printer driver, which Win11 no longer allows. There's a workaround, but it involves rebooting into safe mode, disabling the driver signing requirement, then installing. (The latest Windows bug makes this especially complicated because it doesn't allow shutdown or restart…)

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rloeb,

    Thank you for letting us know you're seeing this. To better assist, please provide more information:

    • Which version of Windows is this happening in? You can see this by navigating to Settings>System>About.
      • I tested on my own computer, running Windows 11 Home version 25H2, and could not replicate the issue you describe.
    • Are you able to provide a screenshot of the error message you saw when trying to install Quicken?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
    • Are you installing the program directly on your local hard drive?
    • Are you installing the program in a virtual machine?
    • Is this happening on a personal computer or a work computer?
    • Are you running the installer from your downloads folder?
      • If you are, please try moving the installer to your desktop. Sometimes permissions in the downloads folder prevent proper installation.

    I look forward to your reply!

    Quicken Kristina

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  • Grammy605
    Grammy605 Quicken Windows Other Member ✭✭✭

    • I'm running 2026 Security Uodate (KB5074109) (26200.7623)
    • Are you able to provide a screenshot of the error message you saw when trying to install Quicken?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. IMG_4882.JPG
    • Are you installing the program directly on your local hard drive? From my desktop
    • Are you installing the program in a virtual machine? No
    • Is this happening on a personal computer or a work computer? personal
    • Are you running the installer from your downloads folder?
      • If you are, please try moving the installer to your desktop. Sometimes permissions in the downloads folder prevent proper installation. see above answer

    Any help woud be appreciated

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I would try updating your printer driver, reboot your computer, and then try installing Quicken.

  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭

    @Grammy605 , Microsoft issued a warning about KB5074109, suggesting users experiencing issues to uninstall it. And presumably yesterday's KB5078127 resolves some of them but not all. I don't think that is your problem but just FYI.

    - Q Win Deluxe user since 2010, US Subscription
    - I don't use Cloud Sync, Mobile & Web, Bill Pay

  • rloeb
    rloeb Quicken Windows Subscription Member ✭✭

    Edition Windows 11 Pro
    Version 25H2
    Installed on ‎1/‎21/‎2026
    OS build 26200.7628
    Experience Windows Feature Experience Pack 1000.26100.275.0

    Installing Amyuni PDF printer
    Error Code: 1797
    The printer driver is unknown.

    Install aborts. Quicken, however, appears to work, this time, after 3 attempts. I won't attempt to print to PDF!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20534538#Comment_20534538

    To clarify, when you say it appears to work after 3 attempts, do you mean after 3 attempts to install, or do you mean you had to try to open the program 3 time before it worked?

    Thank you!

    Quicken Kristina

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  • Austruck
    Austruck Quicken Windows Subscription Member

    I'm unsure whether to piggyback here (since I have seen the same installation error as the above screenshot) or somewhere else. I'm new to this support forum, but not new to Quicken or computers in general.

    I had to reinstall Win11 today (long story but fairly straightforward). When trying to reinstall Quicken Classic for Windows with the exe file on the site, I got the same error message as the OP. I tried installing with an earlier version of the exe file (from July 2025) and that installed. Kinda. :) Let me add here that I always let Quicken search for updates every time I open it (which is daily), so it should have been updating all along. (Has it been updating, though?)

    When I open Quicken after this reinstallation, I see this:

    Quicken - already exists.jpg

    So, yay, it found my data file. But when I click on OK, I get this:

    Quicken - unable to open file.jpg

    I've uninstalled and reinstalled a few times now, and I always up with a truncated version of the menu items available inside the program, which means I don't have options the Support articles say I should use (like converting data files or restoring a backup file).

    Quicken - File menu.jpg

    I used the Find Quicken Files option and seemed to have found my data file again, but when I clicked on it to open it, it cannot open the file. You know, the same file I had open about two days ago (and just about every day before that) on this same machine, before I had to reinstall Win11 and then tried to reinstall Quicken.

    Nearly everything else I've had to reinstall today went smoothly. Oh, and when I tried to see my Quicken profile/account on the website, I got THIS error when I clicked on My Account:

    Quicken - profile error.jpg

    Honestly, I'm ready to tear my hair out.

  • Austruck
    Austruck Quicken Windows Subscription Member

    Unless you have the same issue, everyone can disregard my previous screenshot-laden comment here. Here it is, a day later, and when I opened Quicken, it was fine. I hadn't even rebooted my computer since posting last night.

    I haven't a clue what changed, but here we are. :) Quicken, heal thyself.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Austruck,

    Thank you for sharing. I'm glad to hear that the issue you were encountering has self-resolved!

    Quicken Kristina

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