Simplii Financial Credit Card Interface Stopped Working

Adding a complaint voice here. Used to be able to download from my SImplii accounts using One-Step Update, now need to log in to Simplii and download each account individually. Simplii says it's a Quicken problem, Quicken says it's a Simplii problem. From above comments, looks like Simplii has stopped paying to allow the direct connection? Anybody had any traction complaining to Simplii?

I just discovered this too. Annoying. [Edited - Language]

Me too - this is nasty.

Adding my name to the complaint list. One click updates with Canadian banks is one of the only reasons I still use Quicken.

Hi Kristina

With "supports" you mean financially, right? The nice double-dipping you had going?

Quicken should at a minimum still support manual import of transactions. Your users are still paying you the same as before, and more, and you owe them at least that much since there is no additional cost to you.

Is it going to be fixed? Or should I request a refund. I just renewed, and without my main bank, I have no use for Quicken

Thank you for this workaround!! Found it very helpful - it adds another step to the download process, but it sure beats manually inputting all of my credit card transactions. Fortunately, checking and savings accounts are still downloading properly for me.

One thing I did notice that I thought was odd is, although Simplii is not longer included in the CDN version of the FIDIR.TXT file, it is still in the US version. Not sure if this is just an error on the part of Quicken (they put it in the wrong FIDIR file) or if it was originally in both and just wasn't removed from the US version.

I escalated this issue to Simplii’s parent company, CIBC, a month ago. According to their internal feedback, they currently only have four reported cases with this specific error code, so they don’t consider it a "widespread" problem yet.

If you are seeing this error, please take two minutes to email: talktous@simplii .com to register a formal complaint. We need to increase the report volume so they’ll dedicate the resources to fix it. Please refer to "CC-885 error" so they know that we are all experiencing this same issue.

Thanks, Darren

I'm frustrated with this response. This is not a Simplii issue, it is a Quicken issue. I am a customer of Quicken and if I cannot use their app for my banking reconciliation, then I will find a service that will. Quicken needs to resolve this with Simplii.

How do we get action with Quicken?

Just following up,
I was able to reconnect my Simplii accounts and they're syncing again. My issue is resolved.

Thanks for the help. I changed the BID code to 00005, and it downloaded.

So if I understand correctly, Quicken rejects the file because Simplii (05060) is not a supported Web Connect institution.

Is that a Quicken problem, or a Simplii problem? And more importantly, is Quicken or Simplii going to fix it??

If you are using quicken Canada and experiencing the same problem as I am, (Quicken no longer updates the simplii accounts in the account register and when I do a search for Simplii in the add an account area, Simplii financial no longer appears in here as a financial institution and I know it used to).

This all started for me in around Dec 2025, it used to work fine before then. After some research I was told by Simplii that they were aware of a technical problem where after Quicken was updated to the latest version, the Simplii Financial no longer shows up as a financial institution and one cannot update Simplii accounts. In Dec 2025 Simplii assured me this was not a situation where they were no longer support Quicken, they were aware of the problem and actively working with Quicken to fix this problem. So today, about 2 months later, I phoned for an update and was told the same story, Simplii is working with Quicken to fix the problem.

If you also are experiencing this problem, I suggest you phone Simplii Financial at 1-888-723-8881 and quote them ticket reference 0301-0555. This apparently is the code they reference that is dealing with their efforts to work with Quicken to fix this. Further I suggest you ask to speak to a manager to escalate this problem, (I have already done this) it has been going on far too long, and they were unable to give me an estimated time to fix, but if enough people phone in to complain (and escalate) perhaps this will light a fire under their IT department to finally fix this. As for Quicken, Simplii doesnt make any money from providing this feature, but Quicken sells it as a feature (auto update) and plenty of Quicken customers pay good money to use this feature so instead of passing the buck and having your customers go back and forth between Quicken and Simplii. Quicken should be stepping up and actively working with Simplii to fix this