Update to Sallie Mae fails

cosmonaught
cosmonaught Quicken Windows Other Member
edited January 27 in Download, Add/Update Accounts (Windows)

Quicken Classic update quit working for Sallie Mae Bank several months ago. No error messages. It continues to work fine for other banks. They say to contact Quicken. Is there something I can do to fix this?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @cosmonaught,

    Thank you for reaching out! To help troubleshoot, I checked our internal tools, but I'm not seeing any recent connection attempts. When was the last time you tried to update/connect the account?

    There is currently a know issue connecting with Sallie Mae bank. For more information on the known issue, please review the Community Alert linked below:

    https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

    I look forward to your response!

    Quicken Kristina

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  • TexMike
    TexMike Quicken Windows Subscription Member ✭✭✭

    UPDATE: I spoke with Sallie Mae Bank this morning. The bank is aware of the Quicken connection failures.

    I was told a recent Quicken software update made Quicken incompatible with Sallie Mae’s systems. That is the explanation provided by the bank. Because of this, the bank’s servers have blocked Quicken’s data-sharing connections.

    This likely explains why accounts can’t be reactivated (CC-555 / FDP-155) and why OSU fails even with correct credentials (CC-505 / CC-507). The connection to Sallie Mae's servers is blocked.

    Also, as other users reported, during the Add Account process the User ID and Password fields are reversed (password first, then user ID). This is secondary given Sallie Mae Bank's OSU connection block.

    This is a known issue to Quicken (CTP-13028) and a known issue to Sallie Mae Bank. Based on what the bank told me, data sharing between Quicken and Sallie Mae will remain blocked.

    Quicken R 65.29, Build 27.1.65.29. Windows 11 Home 25H2.

  • Unknown
    Unknown
    edited February 22
    This content has been removed.
  • cvanbeek
    cvanbeek Quicken Windows Subscription Member
    edited February 22

    I'm getting the same CC-505 error because of the Quicken update. Does Quicken have a timeline for a fix? [Removed - Readability/Rant]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @cvanbeek,

    Thank you for letting us know you're also seeing this issue. Unfortunately, our teams do not give ETAs. I recommend bookmarking the Community Alert, linked below, to receive notifications of any updates, once available, and to know when the issue is resolved:

    https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

    Thank you!

    (CTP-14487)

    Quicken Kristina

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