Vancity Connection issue (QMac)

System
System Member admin
edited January 30 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from:

Problems with Vancity Savings?

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Comments

  • steve12853
    steve12853 Quicken Mac Other Member

    I have the same problem. Vancity updated its online platform about 3 weeks ago and I haven't been able to download transactions since. Repeated time out errors. Vancity changed the URL to log into online banking, so assume Quicken is still directed to old web address.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @steve12853,

    Thank you for letting us know you're also encountering a connection issue with Vancity and thank you for sending a problem report with log files attached. I added you to the ticket.

    Thank you!

    (CTP-16113)

    Quicken Kristina

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  • ckokobrowne
    ckokobrowne Quicken Mac Subscription Member

    I have been trying to sync my Vancity account for weeks but unable to since they updated their website. When will this be fixed at Quicken's end?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ckokobrowne,

    Thank you for letting us know you're encountering this issue! I merged your post with the active discussion on this problem. The issue has already been reported. The ticket is open and ongoing.

    Thank you for sending a problem report with log files attached. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have an alert that you can follow while our product team works on a resolution to this issue with Vancity Credit Union.

    https://community.quicken.com/discussion/7970734/new-2-2-26-vancity-credit-union-cc-502-fdp-102

    Thank you!

    (CTP-16113/ Ticket #12206079)

    Quicken Kristina

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