share quantity incorrect after sale of security

Gretchen P · January 31

Starting on 1/26/26, every sale of a security in one of my Fidelity accounts results in the correct amount of cash in from the sale, but doesn't reduce the shares of the security. Even adding a "remove shares" entry will not adjust the amount of shares. I'm at a loss - has anyone else experienced this?
It's happening in my Fidelity brokerage account but my Fidelity SEP-IRA account is acting normally***

EDIT: My SEP-IRA account has not had any sales of securities (only reinvested dividends) since before 1/26/26, so I'm not sure that this would not be happening in that account as well.

Quicken Kristina · February 1

Hello @Gretchen P,

Thank you for letting us know you're encountering this issue. To help troubleshoot this issue, please provide more information:

Is this happening with one security or multiple?
- If this is happening with just one security, which security is it?
Is the sale an automatic redemption (for example, selling a core fund to free up cash for a purchase or withdrawal)?

I look forward to your reply!

Boatnmaniac · February 1

(Deleted post because it was for QWin and is not applicable to QMac. Sorry about any confusion I might have caused.)

Gretchen P · February 2

https://community.quicken.com/discussion/comment/20535505#Comment_20535505

It's happening with multiple securities. Only happening when the security is sold; this appears to be related to securities where there was a Placeholder entry when the account was set up. I was able to fix the problem in each security where it happened by creating an entry for every purchase and reinvested dividend of the security, and then deleting the Placeholder entry. My question is why did this suddenly start happening - previous downloaded sale transactions (before 1/26/26) were processed correctly and the resultant number of shares and cash received were correct.

Quicken Kristina · February 6

Thank you for your reply,

Was there anything that changed around the same time that this issue began? For example, was there a program/computer update or an unexpected program/computer shutdown?

Has the issue happened again, or has this been a one-time issue so far?

Thank you!

Gretchen P · February 7

The same behavior happened four days later (Jan. 30, 2026) when a security was sold. It hasn't happened since, but no securities have been sold since 1/30/26, so it's impossible to say whether it would still be happening. Nothing has changed with my computer, no unexpected shutdowns or other system problems. I upgraded to Quicken Classic Deluxe 8.4.2 as soon as I received the notification that an upgrade was available, I'm not sure of the exact date.

RWM-JR · February 7

I am having the same issues and was advised to call the Quicken help line. I haven't made that call yet.

Quicken Kristina · February 10

Thank you for your reply,

https://community.quicken.com/discussion/comment/20536539#Comment_20536539

If the issue does return, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!

share quantity incorrect after sale of security

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