Rental Reminders and Receipt Emails not working.

Ed Faranda · January 31

When sending out Reminders and receipts from Quicken for my rental property. My tenants and I (I always CC myself) never receive the email. I am using a Gmail account to send the email. I have checked around, and I believe everything is set up correctly. At one time, it was working fine. I changed nothing. I want to say it stopped working sometime in 2025.

[Edited-Readability]

Quicken Alyssa · February 1

Hello @Ed Faranda,

Thank you for sharing your experience.

I have some follow-up questions for you.

Have you tried restoring a backup from before the issue occurred?
- This would be a good place to start, unless a significant amount of time has passed.
Have you tried sending it to a different email?
- This would be a good way to make sure the issue isn't specific to the email.
Where is your data file located?
- You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file path will be shown there, and that is what we are looking for.
Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Google Drive?

Looking forward to your response!

UKR · February 2

For reference, there are several discussions in the Community regarding emails sent from Customer Invoices transactions also not being received. This seems to me to be the same problem.

For example:

https://community.quicken.com/discussion/7969488/emailing-invoice-from-quicken-indicates-email-sent-but-they-are-never-received

https://community.quicken.com/discussion/comment/20531619#Comment_20531619

Rental Reminders and Receipt Emails not working.

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