Sync Error

After update to 8.4.2 had problems with doing online updates - sync error with servers suggesting to try later.  Retried over a couple of days with no resolution.  Saw online (above troubleshooting steps) to try making adjustments to cloud sync.  I tried turning ON cloud sync but it was not something I had been using.  Anyway, canceled cloud sync before completing but then register balances were inaccurate.  Did a restore from recent backup.  Then had to reconnect accounts.  I noticed that the reported net worth was also incorrect.  Anyway, while most Chase accounts reconnected OK, one for a brokerage account failed to reconnect.  Restarted computer, tried doing a reconnect from the missing account.  It was in the list of authorized accounts reported by Chase but not in the Quicken dialog for linking those accounts. It still did not show as connected after doing a sync.

Regarding the difference in net worth, it seems that some education accounts that had previously been closed with zero balances were now being included in the net worth report with non-zero balances.  I reopened these "ghost" accounts to check their actual register/portfolio balances and confirmed the were in fact zero.

I suspect that the "ghost" accounts are related to the mismatch of accounts being updated in the error that is the overall subject of this thread.

Will have another go at enabling/disabling cloud sync to see what happens.

Update: to reconnect the Chase brokerage account, I thought I'd first try disconnecting it. I did so but it still showed as connected! I thought maybe I'd fat-fingered something and repeated the process. It worked. So, now all my accounts are connected but the net worth still shows as being incorrect due to the ghost accounts. Decided not to try the cloud sync again since I'm no longer getting the initially reported sync error and I now have all accounts reconnected. Next challenge is to fix the ghost account issue.

Getting a similar error, the sync numbers are different. I do not have Sync enabled for my local use. This **** feature attempts to get all account info stored on quicken servers - no thanks. You used to have a somewhat decent product that allowed for automatic updates via pull requests from various financial accounts. Apparently this is not working out of the box anymore.

glad it helped you

When syncing my accounts today, Quicken added some adjustment transactions - adding entries for investments that I clearly do not have in the associated Fidelity account as reported online. After contacting support about the incorrect net worth issue and this adjustment transaction issue I went back to Quicken Mac 8.3.3 and imported the backup from just prior to upgrading to 8.4.2. All is now working as expected, albeit under a non-current release.

I was able to fix this error message by re-establishing the account connection information for each account.

Also unable to sync my Mac because of 8.4.2. I keep all backups on my computer; no cloud or Dropbox. My Discover credit card syncs, but my Discover bank accounts don't. One Schwab account syncs, but the other doesn't. I have already disconnected and connected several times. This isn't a bank problem; this is a Quicken problem that happened immediately after I updated it a few days ago.

When an update is sent out, it should not require disconnect and connect procedures to sync. And in this case, that doesn't work.

I should not have to make a phone call to fix what worked fine a few days ago. When I get this fixed, I will not update Quicken until the update has been out for a long time. And, this is not the first update I have done that had hiccups. I have been using Quicken since the 90's, and this issue is the worst.

thank you. this worked for me.

This solved the problem for me as well, I turned it on and then back off. I hope all my data does not now reside on some server! Mac classic vesion