How to cancel a reported problem?

leishirsute
leishirsute Quicken Windows Subscription Member ✭✭✭✭
edited February 5 in Errors and Troubleshooting (Windows)

What is the best online way to cancel problem submitted via Quicken Help in the program?

There is no identifying ticket number.

Deluxe R65.29, Windows 11 Pro

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @leishirsute,

    Thanks for reaching out!

    Once a problem report is submitted through Help > Report a problem in Quicken, there isn’t a way to cancel or retract that submission.

    If the report was intended to support a specific ticket, and you happen to know the ticket number (for example, a CTP number), I can attach the submitted files to that ticket on our end.

    I also checked using the email address associated with your Community account, and don’t see a problem report submission on file. Was the report submitted under a different Quicken ID/email address?

    Thank you!

    -Quicken Anja
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  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I would say there's really no need to cancel.

    As I understand it, reports of problems submitted in the way you described aren't really addressed as a problem that needs to be fixed for you personally, but instead is a way of aggregating problems in such a way that if a particular problem stands out - lots of people are reporting the same problem with the program - then the problem is identified as "real" and "widespread", one that's affecting quite a few people, (however that's defined), and the programmers will start looking for a fix.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja I sent you a message.

    Deluxe R65.29, Windows 11 Pro

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