File=>Import browser window cannot find qfx files to select and import

ulvy
ulvy Quicken Windows Subscription Member
edited February 8 in Errors and Troubleshooting (Windows)

I downloaded the file from Chase. I can see the file extension in my explorer window. But when I use the manual File-Import option in Quicken, it cannot find the files with the .QFX extensions.

I am selecting the "Quicken transfer format (QFX) file…."

I select

"Web Connect {QFX)…"

It finds the file, and I try to import, but nothing happens. The register does not show any new transactions.

So, I cannot seem to download transactions to a specific Chase Account. I tried to deactivate and reactivate the online options, but it will not let me deactivate as it said there are transactions that need to be accepted but they are not showing up. They also do not show up in the Online Center.

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  • ulvy
    ulvy Quicken Windows Subscription Member
    edited February 8

    [Deleted - Duplicate Post]

  • ulvy
    ulvy Quicken Windows Subscription Member

    Update. My manual QFX file I created at Chase had the dates of 9/1/2025 through 12/30/205. Even though the Web Connect import seemed to work, none of the transactions would show up in the register. I tried to deactivate and reactive the account but it said there were downloaded transactoins.

    It is a few weeks later so I went to Chase and did another manual download but expanded the data range from 9/1/2025 - 1/31/2026. It appears the download worked because I got the red flag. I looked at the register and the 9/1/2025 to 12/31/2025 transactions are now there but not the transactions in January.

    I went to the Online Center for this account and low and behold the January transactions on in the Online Center. How do I get these January transactions into the Register?

    I have automatic entry set to "on"

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 8

    Hello @ulvy,

    Thank you for reaching out! First, since the current year is showing in your register, but not last year, I recommend checking to make sure you don't have any filters active. If a filter is active, you should see the green reset button.

    Screenshot 2026-02-08 at 12.24.00 PM.png

    Click that button to clear the filters, and check to see if that resolves the issue.

    Please let me know how it goes!

    Quicken Kristina

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