Missing, duplicated, errors in registry

Wesley S Patterson
Wesley S Patterson Member ✭✭✭
edited February 8 in Errors and Troubleshooting (Windows)

Hi all, I'm using Quicken Classic Deluxe R65.29, 27.1.65.29 and I'm having issues with the following for some time now.

Missing registry entries

Duplicated registry entries especially while currently working with the file

Paycheck entries are always showing up as negative entries (withdraws) instead of positive (deposits).

This is becoming very frustrating especially when trying to balance my account.

Suggestions to solve these problems will be greatly appreciated as I've been a long time Quicken user but the errors are a huge headache.

THanks,

Wes

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Wesley S Patterson,

    Thank you for letting us know you're seeing these issues. To help troubleshoot, please provide additional information:

    1. How long has this been happening?
    2. Did these issues all start at the same time?
    3. Is this happening in one account or multiple accounts?
    4. How is the problem account(s) updated (One Step Update, Web Connect/QFX, manually)?
    5. Is there any specific action that seems to trigger this behavior (for example, running One Step Update)?
    6. Is the paycheck issue you're encountering the same as the one described in this earlier discussion?:
      https://community.quicken.com/discussion/7965916/paycheck-transaction-shows-as-payment-after-onestep-update
    7. Do you have Sync turned on? You can check this by navigating to Edit>Preferences>Mobile & Web. Mobile and Web sample.png

    I look forward to your response!

    Quicken Kristina

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