Chase Bank Connection

StewartKahn
StewartKahn Quicken Mac Subscription Member
in Download, Add/Update Accounts (Mac)

Does anyone know why there is an "unexpected error" when connecting to my Chase accounts. All other accounts connect.

When I try to "reauthorize" to Chase, the Care Code is Invalid_Grant.

When I click Report Errors, Quicken sends back a notice that an unexpected error occurred.

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Comments

  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭✭
    edited February 10

    Exact same. Something is wrong with the Chase connection. None of my accounts or credit cards will connect or re-authorize. Quicken needs to move pretty fast on this problem, Chase is the biggest bank in the country..I guess we'll see.

  • skburger
    skburger Quicken Mac Subscription Member ✭✭

    Same here with all Chase accounts

  • clspang
    clspang Quicken Mac Subscription Member ✭✭
    edited February 10

    I am having the same problem. I have sync'd two Chase credit card accounts to my Quicken (Mac) for literally years. Today they would not sync because Quicken required me to reauthorize Chase to download transactions. I followed all the steps then when Chase was signing me out it returned to Quicken which popped an error message. I didn't trap that one, but now I am trying to re-link my accounts and I get this:
    "Please try again later.
    Care Code: invalid_input
    Details:
    Empty SessionStorage on browser redirect"

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 10

    Hello All,

    Thank you for taking the time to report this issue!

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Let us know once that's done, and we apologize for any inconvenience in the meantime! Thank you.
    (CBT-1025)

    -Quicken Anja
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  • skburger
    skburger Quicken Mac Subscription Member ✭✭

    Problem now seems to be resolved after signing in again with Chase…

  • StewartKahn
    StewartKahn Quicken Mac Subscription Member

    Unfortunately, the Report A Problem link does not work and I continue to receive error notices.

  • StewartKahn
    StewartKahn Quicken Mac Subscription Member

    I just tried again and it says Chase wants me to reauthorize (FDP-350).

    However, there is a connection error each time I try.

  • Quicken Anja
    Quicken Anja Moderator mod

    @StewartKahn & @skburger Thank you for the updates.

    @skburger—Thanks for letting us know you were able to resolve the issue by signing in again with Chase. If the issue returns, please let us know!

    @StewartKahn—Even though you received an error in the program when submitting a problem report, I can confirm that your submissions did still come through on our end with all attached log files. I was able to retrieve them and have added them to the escalation ticket for further investigation.

    We appreciate your patience as this is being reviewed.

    -Quicken Anja
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  • Dave366
    Dave366 Quicken Mac Subscription Member ✭✭✭

    I'm having the same problem for several hours. Just sent in a sanitized file and report.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20537054#Comment_20537054

    Hello @Dave366,

    Thanks for chiming in! Your details and files have been added to the ticket.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for taking the time to report this!

    This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @clspang,

    I moved your post to the active discussion on the issue you described. This is a known issue, and we do have a Community Alert for the issue. For more information, please view @Quicken Anja's post:

    https://community.quicken.com/discussion/comment/20537065#Comment_20537065

    Thank you!

    Quicken Kristina

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  • bjones9942
    bjones9942 Quicken Windows Subscription Member ✭✭

    After several hours I was able to reconnect quicken to my chase account without all the errors. Quicken Programmer: "ClaudeCode, what would happen if I make this change?" ClaudeCode: "If you make that change, all of your customers who currently connect to Chase services will experience connection issues." ←Perhaps a better scenario in todays programming arena.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 11

    Hello All,

    Thank you all for bringing this issue to our attention!

    The Community Alert for this issue has been marked as resolved. However, if you’re still encountering the issue, we recommend that you please contact Quicken Support for further assistance.

    Thank you!

    -Quicken Anja
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