Rental Reminders and Receipt Emails not working.

Ed Faranda
Ed Faranda Quicken Windows Subscription Member ✭✭
edited February 2 in Business and Rental Property Tools (Windows)

When sending out Reminders and receipts from Quicken for my rental property. My tenants and I (I always CC myself) never receive the email. I am using a Gmail account to send the email. I have checked around, and I believe everything is set up correctly. At one time, it was working fine. I changed nothing. I want to say it stopped working sometime in 2025.

[Edited-Readability]

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Ed Faranda,

    Thank you for sharing your experience.

    I have some follow-up questions for you.

    • Have you tried restoring a backup from before the issue occurred?
      • This would be a good place to start, unless a significant amount of time has passed.
    • Have you tried sending it to a different email?
      • This would be a good way to make sure the issue isn't specific to the email.
    • Where is your data file located?
      • You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file path will be shown there, and that is what we are looking for.
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Google Drive?

    Looking forward to your response!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    For reference, there are several discussions in the Community regarding emails sent from Customer Invoices transactions also not being received. This seems to me to be the same problem.

    For example:

    https://community.quicken.com/discussion/7969488/emailing-invoice-from-quicken-indicates-email-sent-but-they-are-never-received

    https://community.quicken.com/discussion/comment/20531619#Comment_20531619
  • JoshL77
    JoshL77 Quicken Windows Subscription Member

    Same problem. Says "Email sent successfully" but it never actually sends. In about 5 years, this feature has never worked for me.

  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    Most likely, it is actually "sending" successfully, it's just being rejected by the receiver's mail server. Quicken sends email through it's own mail server, simply impersonating your email address. Once upon a time, before spam was a thing, that was acceptable. But today it is forbidden by every mail server. Emails coming in like that are assumed to be fake and get discarded, with no delivery to the mailbox, and no bounce back to the sender.

Categories