Unable to reconnect Discover, getting "Sign in to Discover Card failed" error

System
System Member admin
edited 9:40AM in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Linking Discover Bank Account after Capital One Merger

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  • JillDDD
    JillDDD Quicken Windows Subscription Member

    I also cannot download my Discover transactions. Prompt to re-authorize only gives me the attached pictured result. I tried to deactivate account, the reactivate; same result. Help, please?

    IMG_0604 (1).jpeg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @JillDDD,

    Thank you for letting us know you're encountering this issue. Typically, this error is caused by something interfering with communication between the financial institution and Quicken. To troubleshoot, please follow these steps:

    1. Pause or disable any browser extensions, such as ad blockers and pop up blockers.
    2. If the issue persists, please try temporarily setting a different default browser.
      1. Do not use Brave or DuckDuckGo, since they are known to cause issues when authorizing accounts.
    3. If you use a VPN, please turn it off.
    4. If you use an antivirus program, check to see if it uses a Safe Banking feature. If it does, pause that feature.
    5. If you use a firewall, check to make sure it isn't blocking communication.

    I hope this helps!

    Quicken Kristina

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