Unable to reconnect Discover, getting "Sign in to Discover Card failed" error

System
System Member admin
edited February 13 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Linking Discover Bank Account after Capital One Merger

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Comments

  • JillDDD
    JillDDD Quicken Windows Subscription Member

    I also cannot download my Discover transactions. Prompt to re-authorize only gives me the attached pictured result. I tried to deactivate account, the reactivate; same result. Help, please?

    IMG_0604 (1).jpeg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @JillDDD,

    Thank you for letting us know you're encountering this issue. Typically, this error is caused by something interfering with communication between the financial institution and Quicken. To troubleshoot, please follow these steps:

    1. Pause or disable any browser extensions, such as ad blockers and pop up blockers.
    2. If the issue persists, please try temporarily setting a different default browser.
      1. Do not use Brave or DuckDuckGo, since they are known to cause issues when authorizing accounts.
    3. If you use a VPN, please turn it off.
    4. If you use an antivirus program, check to see if it uses a Safe Banking feature. If it does, pause that feature.
    5. If you use a firewall, check to make sure it isn't blocking communication.

    I hope this helps!

    Quicken Kristina

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  • JillDDD
    JillDDD Quicken Windows Subscription Member

    Kristina,

    Thank you!! It was my browser getting in the way. Fixed and working now! Thanks for your speedy assistance!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that it's working now!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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  • Ryan.C
    Ryan.C Quicken Windows Subscription Member ✭✭

    I’ve been fighting with Discover reps all day. I was told they are no longer supporting the Quicken connection. So, until the account is moved to the Capital One site, no downloads. No surprise that Capital One would leave us high and dry.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Ryan.C,

    Thank you for sharing your experience. To clarify, what is happening when you try to update your Discover account(s)?

    When I check our internal tools, I can see an expired token error. Are you seeing an error message when you try to update the account(s)? If you do, what message/code are you seeing?

    I look forward to your reply!

    Quicken Kristina

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  • Ryan.C
    Ryan.C Quicken Windows Subscription Member ✭✭

    Hello. I don’t remember the code but it was asking for a reauthorization. When I tried I would get technical error notifications from Discover.

    So, I tried to deactivate and reactivate with no luck. I received the same technical errors. The Discover site won’t even let me remove the Quicken authorization. And no one there is willing to help.

    Again, Discover reps told me they are no longer supporting the Quicken connection.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    What is the exact error you are seeing? If you're willing, please post a screenshot of the error message (with any personal information redacted). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Kristina

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