Has anyone ever gotten a resolution to the Chevron-Synchrony update issue?

TCTIETJE
TCTIETJE Member ✭✭
edited February 17 in Download, Add/Update Accounts (Windows)

I see that this has been an issue for over two years. This is not acceptable.

Tagged:

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Can you provide us with a link to prior discussions on this topic … so we don't have to speculate as to what you're referencing?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @TCTIETJE,

    Thank you for reaching out! When I check our internal tools, I can see you are getting CC-503 errors when attempting to connect to various Synchrony connection options. We do currently have a Community Alert for that issue:

    https://community.quicken.com/discussion/7969223/reopened-2-11-26-synchrony-bank-care-credit-cc-503-103

    However, the alert has not been open for two years.

    Are you trying to connect a Chevron card? If not, then what account(s) are you trying to connect?

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Quicken Kristina It was because of the "two years" statement that I asked for a reference.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • TCTIETJE
    TCTIETJE Member ✭✭

    Yes it is a chevron card.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    When I check our internal tools, I see what appears to be a successful connection. Is the account working now, or are you still encountering issues? If you are encountering issues, please provide details on what is happening so I can help troubleshoot.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • TCTIETJE
    TCTIETJE Member ✭✭

    I have two cards, both personal. One will connect and the other will not. I have checked password and login.

    I am getting the following:

    image.png
  • TCTIETJE
    TCTIETJE Member ✭✭
    edited March 14

    Link to one of the prior discussions:

    https://community.quicken.com/discussion/7890795/error-cc-501-when-adding-chevron-texaco-credit-card

    . It is a different error code.

    [Edited - Enabled Link]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    To troubleshoot the CC-929 error, please follow these steps from our article on CC-929 errors:

    To resolve this issue

    Wait one hour, then try adding the account again.

    If the issue persists

    If the issue still persists after waiting, please contact Quicken Support.

    This error may require our support agents to review logs in order to identify the issue and fix the problem.

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories