Vancity Connection issue (QMac)

System
System Member admin
edited January 30 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from:

Problems with Vancity Savings?

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Comments

  • steve12853
    steve12853 Quicken Mac Other Member ✭✭

    I have the same problem. Vancity updated its online platform about 3 weeks ago and I haven't been able to download transactions since. Repeated time out errors. Vancity changed the URL to log into online banking, so assume Quicken is still directed to old web address.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @steve12853,

    Thank you for letting us know you're also encountering a connection issue with Vancity and thank you for sending a problem report with log files attached. I added you to the ticket.

    Thank you!

    (CTP-16113)

    Quicken Kristina

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  • ckokobrowne
    ckokobrowne Quicken Mac Subscription Member

    I have been trying to sync my Vancity account for weeks but unable to since they updated their website. When will this be fixed at Quicken's end?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ckokobrowne,

    Thank you for letting us know you're encountering this issue! I merged your post with the active discussion on this problem. The issue has already been reported. The ticket is open and ongoing.

    Thank you for sending a problem report with log files attached. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have an alert that you can follow while our product team works on a resolution to this issue with Vancity Credit Union.

    https://community.quicken.com/discussion/7970734/new-2-2-26-vancity-credit-union-cc-502-fdp-102

    Thank you!

    (CTP-16113/ Ticket #12206079)

    Quicken Kristina

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  • steve12853
    steve12853 Quicken Mac Other Member ✭✭

    Kristina, I've been contacted by a Customer Supportability Analyst from Quicken asking me to share an HAR file with Quicken. It's described as a text file that records all interactions between my web browser and Vancity's website, and will apparently assist quicken in resolving the connection issue with Vancity. Can you confirm that this is a legitimate request? Thank you.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @steve12853,

    I checked the ticket and can see notes indicating that a team member has emailed some customers requesting that they send a HAR file.

    Thank you!

    Quicken Kristina

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  • steve12853
    steve12853 Quicken Mac Other Member ✭✭

    Looks like the connection between Quicken and Vancity was re-established on March 5th. I have been able to download transactions again.

  • tmuirhead
    tmuirhead Quicken Canada Subscription Member
    edited March 10

    Steps outlined are for Windows version but I'm assuming it is the same issue with the Mac version, so change the file editing processes, etc. to suit.

    https://community.quicken.com/discussion/comment/20542527#Comment_20542527

    [Edited - Replaced Duplicate Post with a Link]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @tmuirhead,

    Thank you for sharing!

    Quicken Kristina

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