CC-503 with Multiple Financial Institutions [Edited]

BereanPK · February 11

I have a question for everybody (he says tongue-in-cheek)… who's loving all of the CC-503's with Quicken?

FYI: Quicken Classic Premier version R65.29 build 27.1.65.29, Windows 11 with all updates installed for both Windows and Dell, up to the posting date.

Not that this necessarily matters to the question at hand, but very recently I've gotten sick and tired of seeing "damaged data block" when I do file validations on the Quicken data file that I've had running for so many years that I lost count (it has to be at least 15 years or more). So I followed some advice I found here some time ago, and did the "complete copy" hoping that the new version of my data file will be cleaner. And, voila, it was - no damaged data blocks. Hurray.

However, as anyone who has ever done this before knows, a complete file copy resets all of the bank connections and you have to reinitialize them.

I was hoping that the "refresh" would solve the various CC-503 errors that I reported in a discussion post last year. But alas, most (thankfully not all) of them are still present.

So, for the benefit of Quicken Support, the current list of CC-503's that I'm getting include these banks/FI's:

Synchrony: this is a HUGE one for many people I'm sure, because they hold a practical monopoly on many store/branded cards. Specifically for me, these include: ALL of the PayPal cards (Smart Connect, PayPal Credit, PayPal Cashback Mastercard), OnePay (the new Walmart-affiliated card), Lowes, Sams Club, and CareCredit. Interestingly, the PayPal accounts themselves go through fine, but the PayPal credit accounts won't. I wouldn't whine so much about them IF PayPal hadn't changed their system so you can't even download transactions into a QIF anymore.
Comenity: Dell, Petco, and Bread Financial.
Barclay Bank
SoFi (Social Finance): this one perplexes me, because prior to my "refresh", this was working perfectly for everything: bank accounts, investment account, and credit card. Now it won't.
First Bankcard (FNBO): various branded cards including Sheetz and BP.

Just to verify things, I tried connecting these same accounts via Quicken Mac and Quicken Business & Personal (Web) - on all three, I'm getting CC-503's every time. I even tried over a period of 3 days. No joy.

So, I'd like to see if anyone else is having the same issues with the same or similar accounts and if Quicken Support has any input on where these are coming from (because it doesn't seem to me to be from the software itself, but from the connection attempts upstream from the software).

whiz1 · February 12

Also getting CC-503 since 2/11 when trying to connect to Synchrony Savings.

Phil H. · February 12

I used to be able but not for the past week, make a connection to ALLY bank, Sam's credit card, Belks, Amazon, Venmo, and Target. The Amazon, Belk's and Sam's personal card are all tied to Synchrony. Ally and Venmo are not

Quicken Anja · February 12

Hello All,

Thank you for taking the time to bring this to our attention!

Synchrony Accounts
We do currently have this open Community Alert specifically regarding CC-503 errors with Synchrony-branded cards and accounts. This issue has already been escalated internally and is actively being worked on.
At this time, we do not have an ETA to provide. Please refer to the Community Alert for ongoing updates and any new information as it becomes available.

——

Venmo
There is also this open Community Alert for Venmo connection issues. While the error code listed in that Alert may differ, the behavior being reported here could potentially be related. We recommend reviewing that Alert as well for details and updates.

——

Other Financial Institutions (Ally, Barclays, SoFi, FNBO, Comenity, etc.)
If you are receiving CC-503 errors for institutions not listed in an active Alert, please review the information and follow the troubleshooting steps below:

A CC-503 error means that the financial institution is reporting the login credentials as invalid. Below are the recommended steps to try (which you can also find in this support article):

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
Click on the account in the Password Vault.
Choose Delete Password for the account.
Complete a One Step Update, you will be prompted to enter the password manually.
Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
Click Update Now.

If there is no option to delete and update the password, or if the login ID/username also needs to be changed:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Return to the Online Services tab and click Set up Now for each account you've deactivated.
Enter the correct login ID and follow the on-screen prompts to activate your account.

If the problem continues after following the guidance above, then we recommend contacting Quicken Support so they can review your logs and connection attempts in more detail.

Thank you!

lbsunbum · February 13

I recently converted from Quicken Mac to Quicken Windows. When converting one must re-establish online banking connections. I have had multiple CC-503 and CC-929 errors for three specific banks…Barclays, PayPal credit and Sams Club credit. I have chatted with support twice before and have attempted all of the following steps unsuccessfully.

-I have verified multiple times that I am entering the correct user id and password

-I have removed as many special characters as I can and avoided using the & sign, some banks require at least one

-I don't use a password vault

-There is nothing to reset as when converting you must re-establish the connection as if for thef irst time

-I've tried to add anew account, I've created a new file and tried to add a new account, both unsuccessfully

-I've waited overnight to retry and now I receive the CC-929 error

All of the above occurred on the 10th and the 11th. After waiting overnight I contacted support again on the 12th and after 2 hours was told by support its a bank problem. Stunningly, I contacted Barclays and after back and forth they advised me its a Quicken problem.

Quicken Anja · February 14

Hello @lbsunbum,

Thank you for outlining everything you’ve already tried—that’s very helpful, and I understand how frustrating it is to be told “it’s the other side.”

For Sam’s Club and PayPal Credit, please note these are Synchrony-backed accounts, and we currently have an open Community Alert regarding CC-503 errors with Synchrony-branded cards. This issue has already been escalated internally. At this time, we do not have an ETA, but we recommend following that Alert for updates.

Regarding Barclays and the CC-929 error:

A CC-929 error occurs when an account has been unsuccessfully added or connected to Quicken too many times. The official guidance is to wait at least one hour before attempting to add or connect the account again.

Since you’ve already tried multiple connection attempts, including new files and waiting overnight, the error may now require log review by Support to determine why the account is still being blocked and to clear the repeated-attempt block.

We recommend contacting Quicken Support again and referencing your prior case (Ticket #12230532). Let them know that all troubleshooting steps have already been completed and that the CC-929 persists—this gives them the context to escalate properly without repeating basic troubleshooting.

Thank you!

lbsunbum · February 15

I am not bothering with Quicken Support regarding these issues. All I receive now on all three are CC-929 errors. I try to reconnect every morning so waiting the hour doesn't work. I really don't care whose problem it is, the Bank or Quicken. The Bank's attitude is they offer access to your accounts through their site. I would think that even if it was the banks problem Quicken would prioritize correcting this issue because uncorrected Quicken becomes somewhat problematic and useless.

Phil H. · February 15

I agree with the above. I started with 503 errors and now its CC-929 on the accounts that used to have CC-503. Who the heck is working on this stuff?

JoeyMaggard · February 15

Quicken Anja, the link you posted above (https://www.quicken.com/support/error-when-updating-accounts-cc-503/) is just a generic cc-503 issue post. Is there a link to the actual Synchrony issue that I can bookmark or save?

BereanPK · February 16

Yep Anja, I've tried all of the above too, and no joy. In fact, I'm starting to get the same 929 errors on the above-mentioned accounts. I submitted an error report on this through the software last week (I've yet to hear back from support).

It seems to me that there's a break in connectivity between the software and the intermediary (Intuit) causing these errors to spit out, rather than the end-users simply mis-typing their login credentials for the FIs. Though it's probably unlikely, I envision the ugly gremlins at Intuit blocking access, wringing their little hands and letting out evil laughs while doing it.

Seriously though, it seems to me that the Quicken software itself isn't so much at fault; the source is very likely upstream. Nevertheless, I'm certain that if we who are vocal about this are having these issues, how many other Quicken users are having the same issues but just not saying anything? I think the software engineers need to look at the connectivity issue, and not worry about some bug in the software.

Phil H. · February 17

I called Support today and after a long troubleshooting episode, I finally have my account free of the CC-929 errors BUT not free of the CC-503. The QKN software folks had to unlock my account. Now it's a matter of waiting for the software jocks to figure it out. I can log into each of my accounts on the web and see the transactions and pay bills, but Qkn is stuck. I just hope when it's all cleared up all the old transactions come in so I don't have to manually enter them.

Phil H. · February 19

Will we be getting a weekly update on the status of the issue of so many accounts having the CC-503 error? It would be nice

Quicken Anja · February 20

Hello everyone,

I understand how frustrating this has been, especially with multiple institutions involved.

For Synchrony-backed accounts, please refer to the active Community Alert linked above in my earlier responses, and any updates will be posted there as soon as new information becomes available. For other financial institutions experiencing CC-503 errors—please follow the troubleshooting steps provided earlier, and contact Quicken Support if those steps fail to resolve it.

If an account transitions to CC-929 due to repeated connection attempts, Quicken Support can assist with clearing that block, as noted above.

@Phil H.—I reviewed the ticket notes from your recent Support interaction and can confirm your case was escalated. The escalation ticket (ticket #12239824) is currently still open. We’re unable to provide an ETA, but if the escalation team needs any additional information or has further instructions, they will reach out to you directly via email.

Thank you!

CC-503 with Multiple Financial Institutions [Edited]

Comments

Step One: Verify your bank login information

Step Two: Verify your bank login at the bank's website

Step Three: Update your password(s) in Quicken

If the issue persists

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