Questions on Fidelity Rewards Visa

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    Thank you for sending the updated problem report, though I'm sorry to hear the issue persists. I added the updated logs, along with a comment that the problem persists, to the CTP.

    Thank you!

    Quicken Kristina

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  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    Thanks Kristina.

    Have you found it helps at all to either delete the series and/or eBiller and readd in these situations on Mac? I had much more experience with "tricking or tickling" in Windows. I don't want to make this worse or take longer to fix.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I don't have a Fidelity Visa to test with. Deleting and recreating wasn't helpful with my Capital One online biller, though.

    Thank you!

    Quicken Kristina

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  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    Thanks. Likely the same for Fidelity then. The only possible exception ifs you can link the online biller for Fidelity two ways" through Fidelity or through Fidelity Investments. Before the new biller, could use Elan but no longer an option. I wonder if one of the two current fidelity billers makes a positive difference. Have not tried as I donlt want another round of two cycles of "Awaiting next Bill".

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    My card is connected through Fidelity Investments, so I guess we'll find out soon if that matters.

  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    Thanks for that, Jon. I am as well.

    Been getting every other bill immediately, as in the day the statement closed. Should have had Fidelity on the 18th.

    Perhaps I'll pay it tomorrow then change to Fidelity and see what happens.

  • Dennis@1
    Dennis@1 Member ✭✭✭✭

    I'm connected through Elan Financial now. So I guess we have all bases covered lol. I tried Fidelity early on and got nothing and then switched to Elan Financial. No ebill has ever been received on either connection.

  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    For the Online Biller, Dennis? Or for the account transactions? I have no option for Elan in the NEW Online Biller.

  • Dennis@1
    Dennis@1 Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20539665#Comment_20539665

    Both. Elan shows up for me in New online biller.

    Screenshot 2026-02-24 at 13.50.56.png
  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    I was unable to use that for the Fidelity Visa. You were able to, Dennis? I might try that again.

    Thanks for the screenshot.

    Ahh, here is why I cannot. I have the ACCOUNT connected to Fidelity, so trying to add the biller in Elan shows:

    CleanShot 2026-02-24 at 17.02.55@2x.jpg
  • Dennis@1
    Dennis@1 Member ✭✭✭✭
    edited February 24

    Yes I think I switched the account to Elan and then linked the bill.

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