Quicken bills & income not showing bills for today or in past that haven't been recorded yet

Chris Peterson
Chris Peterson Member ✭✭✭
edited February 28 in Errors and Troubleshooting (Windows)

This has been happening off and on for a few months now. I go to record a scheduled bill and it could be due today or before today and they no longer show up in the list. I can see the next bill but no way to enter the current bill. If I edit the bill reminder it only shows the future date. Also my income reminders show a total of 0.00 so when I look at projected balances there's no income. I pay way too much for this program to have it do this. I'm on the latest version R65.29, Windows 11 25H2. I've backed up and tried restoring previous backups, same issue. Please someone help.

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Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are these bill reminders set to Auto enter [xx] days before due date?
    If so, they'll be in the account register as "real register transactions" already.

    BTW, what is the setting of "[xx] days before due date" for these reminders? 0 days? Some other number?

  • Chris Peterson
    Chris Peterson Member ✭✭✭

    No I don't use auto enter and I've double checked that they weren't changed. I've had these bills set up for years. They are all set to remind 3 days in advance.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited February 22

    @Chris Peterson there have been quite a few posts on this issue. The cause seems to be corrupted reminders from the Quicken cloud getting synced to your data file, which corrupts the reminders in your file. The current best known solution is to reset your Quicken cloud account. If that doesn’t fix the issue, there are other steps to try.


    Here is a post about the issue from one of the super users who has done extensive troubleshooting on this issue. It is posted under a Quicken on the web category, but covers the Quicken desktop issue as well. 

    https://community.quicken.com/discussion/7971159/bill-income-reminders-with-splits-do-not-match-desktop-reminders-original-order

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Chris Peterson
    Chris Peterson Member ✭✭✭

    Thanks for this I'll check it out. I don't use Quicken for cloud though.

  • Chris Peterson
    Chris Peterson Member ✭✭✭

    I have sync off for mobile and web. And after reading that thread yes it does appear to be transactions with splits that are having this issue. Some others that I had for the 20th were still present when I looked today and was able to record them.

  • Chris Peterson
    Chris Peterson Member ✭✭✭

    Any other ideas on this? I pre-entered my paycheck information today and accepted the transaction today, but now it shows TWO future entries for March 1 that haven't been entered by me or accepted. Also the description is not something I'd ever enter.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Chris Peterson,

    Another customer saw that issue with duplicate paycheck entries and shared what seems to have corrected it for them:

    https://community.quicken.com/discussion/comment/20540407#Comment_20540407

    I hope this helps!

    Quicken Kristina

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  • Chris Peterson
    Chris Peterson Member ✭✭✭
    edited March 1

    No, enabling and disabling sync didn't help. In fact, I closed and reopened the file, and now it's completely trashed. My balances are all wrong somehow. I'm furious and ready to dump Quicken. [Edit - Readability/Removed - Rant]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Data changing the way you describe is usually caused by file-specific issues. I recommend restoring a backup from before the problem started, if possible. Verify if the issues are resolved in the newly restored file.

    Please let me know how it goes!

    Quicken Kristina

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  • Chris Peterson
    Chris Peterson Member ✭✭✭

    I did already restore the data. I backed up before turning on sync. Didn't fix the issues though.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To clarify, did you restore the backup from before you turned on sync, or one from before all of the issues started? Were any of the issues corrected in the newly restored backup?

    If you haven't already done so, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    Quicken Kristina

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  • Chris Peterson
    Chris Peterson Member ✭✭✭

    It's been going on for a couple of months. I don't have a backup from then and wouldn't want to have to manually recover all those entries either. I restored from before I turned on sync and no, the issue is not resolved that I can see. I have validated the file prior to this a few different times.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Did the backup you restored at least restore your balances to the correct values (as of the backup date), or is the balance information still incorrect as well?

    Since restoring from an earlier backup isn't a viable option, next, I suggest that you try creating a copy of your data file, which will rebuild all internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below), which will also allow you to select a date range to move forward with.

    If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying, so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates. Note: Unless you believe that older data is causing the issue, there is no reason to "shrink" your file.

    image.png image.png

    It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason is that the new copy also creates a new, separate dataset ID.

    Please reconnect only what is necessary to test if the issue is resolved. If it is resolved, then reconnect everything and use the copy as your main file going forward.

    If the issue is not resolved in the copied file either, then feel free to switch back to your original file. For instructions on switching between Quicken files, click here.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Chris Peterson,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you

    Quicken Kristina

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