Midfirst bank connection problem error FDP-107

garyb78137 · February 23

It appears to be only a temporary fix, the next time I do a One-Step-Update from the home page it just updates the same three accounts.

Quicken Kristina · February 23

Thank you for your reply,

To help troubleshoot the 2 problem accounts, please provide more information:

What type of account are they (checking, savings, etc.)?
Have there been transactions, other than automatic interest payments, in the last 90 days?
Are you the primary account holder on these accounts?
Are the accounts sub-types of another account?

Thank you!

garyb78137 · February 23

What type of account are they (checking, savings, etc.)? 1.Saving account named "Premium Saving". 2.Credit Card account named"MidFirst Visa Card"
Have there been transactions, other than automatic interest payments, in the last 90 days? YES, for the Credit Card account. NO, for the Saving account.
Are you the primary account holder on these accounts? YES
Are the accounts sub-types of another account? NO

Also I see the following error (409) during the "Reset account" time frame, but NOT during the early One-Step-Update time frame, which is strange because it updates all account from the "Reset accounts".

{"items":[{"code":409,"resource":{"status":"ERROR"},"errors":[{"title":"Conflict detected. institution-logins [522006771649981440] has a conflicting attribute [name=Credentials, answerValue=null].","httpStatus":409,"code":"QCS-0409","extData":{"attributeName":"Credentials","conflictId":"522006771649981440","conflictClientId":"81ACD660-E082-43A9-BEE0-066EC9D94B23"}}]}]}

garyb78137 · February 23

I just did some research on the QCS0409 error and looks like it's just related to Quicken for MAC, I am using Windows. I did use a MAC, but that was about 3 to 4 years ago. So don't know what that means.

Thanks for your help.

Quicken Kristina · February 23

Thank you for your reply,

The 409 conflict error you're seeing in the logs is helpful. Please backup your Quicken file, then follow these steps based on our article on 409 conflict errors:

First, deactivate the accounts

Go to Tools>Account list.
If the option is visible at the bottom left, select Show hidden accounts. If the option is not visible, that means you do not have any hidden accounts.
Click the Edit button next to the account name.
Click on the Online Services tab.
Click on Deactivate.
Do this on each account with this financial institution.

Second, reactivate the accounts using the same connection method

Navigate to Tools>Add Account.
In the Add Account window, search for the financial institution.
Follow the prompts.
On the Add/Link screen, carefully link the accounts with the correct nickname in Quicken.

Please let me know how it goes!

garyb78137 · February 23

Hello Kristina, initial results are GOOD!! followed your instruction and look at the results, show "5 accounts updated under MidFirst and it was way faster!! The Log shows NO 409 error. I will update you Tuesday morning after I do the One-Step-Update, I should have several transactions to download then. Thanks!!

Quicken Kristina · February 23

Thank you for the follow-up,

I'm glad to hear that so far, it looks good!

Please let me know how it goes on Tuesday!

garyb78137 · February 24

Good morning, and yes, it is a GOOD morning, it worked perfectly all 5 accounts for MidFirst updated!! Thank you, Kristina for all your help and patience getting my problem fixed. You provided real customer service, thanks again and have a good day.

Quicken Kristina · February 24

Thank you for the follow-up,

I'm glad to hear that all 5 accounts are updating!

If you need further assistance, please feel free to reach out!

garyb78137 · March 3

Well everything worked great for a week maybe a week and half, then the morning of March 2 it failed to update the 5 MidFirst accounts, giving me the CC-601 error, then it worked that afternoon. This morning got the same CC-601 failure, tried this afternoon and got the same error. Any Ideas??

Quicken Kristina · March 3

Thank you for the follow-up,

https://community.quicken.com/discussion/comment/20541072#Comment_20541072

Unfortunately, it's a widespread issue affecting more than one financial institution. It has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to be notified of updates and to know when the issue is resolved:

https://community.quicken.com/discussion/7971704/new-3-3-26-multiple-fis-cc-601-fdp-101

Thank you!

(Ticket #12269329/ CTP-16510)

garyb78137 · March 5

Looks like the software update from yesterday fixed this problem, it's work fine yesterday after installing the patch and it worked fine today. Thanks!!

Midfirst bank connection problem error FDP-107

Answers

First, deactivate the accounts

Second, reactivate the accounts using the same connection method

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