STILL "Awaiting Next Bill"

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 30

    Hello @Ilya & @Paul Edwards,

    Thank you for letting me know you're also impacted by this issue. I added you to the ticket.

    The ticket is still open and ongoing. There are no new updates yet.

    @Paul Edwards,

    ConEdison currently isn't showing on the list of supported billers. It might be supported in the future, but for now, you would need to use manual reminders. For assistance connecting with T-Mobile, I recommend that you contact Quicken Support directly, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. 

    Thank you!

    Quicken Kristina

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  • Rick Norkin
    Rick Norkin Member ✭✭✭

    I have the same problem. I can't remember the last time the bill tracking worked.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick Norkin,

    Thank you for letting us know you're also encountering this problem. I added you to the ticket.

    Thank you!

    (CTP-15189)

    Quicken Kristina

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  • bhoffm
    bhoffm Quicken Windows Subscription Member

    I too am having the same problem on every one of my online bills and have tried every suggested fix. This problem is unacceptable and needs to be addressed in a timely manner. This is not the first time this has happened.

  • niven
    niven Member ✭✭✭

    still waiting, is it possible to get an update on progress?

  • smm13
    smm13 Quicken Windows Subscription Member ✭✭

    Any fix coming on this ?? It's been a long time.

    Thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow up,

    The ticket is still open and ongoing. I'm not seeing any new updates yet.

    Thank you!

    Quicken Kristina

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  • jrose323
    jrose323 Quicken Windows Subscription Member ✭✭
    edited February 12

    I have the same issue. Ever since you guys switched providers for the online billers, it has been a nightmare. This move should have never been done until the new provider was at least on par to the provider that functioned and had many more options for linking billers. Half of my billers are no longer an option in this new provider and the ones that are, either never update or fail to connect (like T-Mobile).

  • aistswc01
    aistswc01 Quicken Windows 2017 Member ✭✭

    I am also experiencing this issue. Chase, Fidelity, Citi, Discover. Review and Repair doesn't solve. Resetting accounts does not resolve. Been going on for a couple months now. Help!! Please add me to list of users paying for something that no longer works.

  • Steven Latus
    Steven Latus Member ✭✭✭
    edited February 28

    I just today started to test out changing a manual bill to an online bill to see how it would work. My intention was to have Quicken automatically populate the amount due field on that online bill and eventually on all of my now-manual bills.

    My American Express statement ending date for February was the 23rd so I expected the bill reminder to show the balance due for March 20 after doing a One Step Update. The American Express bill does not show up when I press the Bills & Income tab and select "show all bills;" if I select "show only online bills," American Express is listed, but instead of showing a balance due, it says, "awaiting next bill" despite it being five days past the last statement ending date. It does show up if I go into Scheduled Transactions, but it shows a balance due of zero.

    Needless to say, I changed my American Express reminder back to a manual bill—experiment OVER!

    Please add me to the ticket as well.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @aistswc01 & @Steven Latus,

    Thank you for letting us know you also encountered this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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