STILL "Awaiting Next Bill"

2

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 30

    Hello @Ilya & @Paul Edwards,

    Thank you for letting me know you're also impacted by this issue. I added you to the ticket.

    The ticket is still open and ongoing. There are no new updates yet.

    @Paul Edwards,

    ConEdison currently isn't showing on the list of supported billers. It might be supported in the future, but for now, you would need to use manual reminders. For assistance connecting with T-Mobile, I recommend that you contact Quicken Support directly, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. 

    Thank you!

    Quicken Kristina

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  • Rick Norkin
    Rick Norkin Member ✭✭✭

    I have the same problem. I can't remember the last time the bill tracking worked.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick Norkin,

    Thank you for letting us know you're also encountering this problem. I added you to the ticket.

    Thank you!

    (CTP-15189)

    Quicken Kristina

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  • bhoffm
    bhoffm Quicken Windows Subscription Member

    I too am having the same problem on every one of my online bills and have tried every suggested fix. This problem is unacceptable and needs to be addressed in a timely manner. This is not the first time this has happened.

  • niven
    niven Member ✭✭✭

    still waiting, is it possible to get an update on progress?

  • smm13
    smm13 Quicken Windows Subscription Member ✭✭

    Any fix coming on this ?? It's been a long time.

    Thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow up,

    The ticket is still open and ongoing. I'm not seeing any new updates yet.

    Thank you!

    Quicken Kristina

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  • jrose323
    jrose323 Quicken Windows Subscription Member ✭✭
    edited February 12

    I have the same issue. Ever since you guys switched providers for the online billers, it has been a nightmare. This move should have never been done until the new provider was at least on par to the provider that functioned and had many more options for linking billers. Half of my billers are no longer an option in this new provider and the ones that are, either never update or fail to connect (like T-Mobile).

  • aistswc01
    aistswc01 Quicken Windows 2017 Member ✭✭

    I am also experiencing this issue. Chase, Fidelity, Citi, Discover. Review and Repair doesn't solve. Resetting accounts does not resolve. Been going on for a couple months now. Help!! Please add me to list of users paying for something that no longer works.

  • Steven Latus
    Steven Latus Member ✭✭✭
    edited February 28

    I just today started to test out changing a manual bill to an online bill to see how it would work. My intention was to have Quicken automatically populate the amount due field on that online bill and eventually on all of my now-manual bills.

    My American Express statement ending date for February was the 23rd so I expected the bill reminder to show the balance due for March 20 after doing a One Step Update. The American Express bill does not show up when I press the Bills & Income tab and select "show all bills;" if I select "show only online bills," American Express is listed, but instead of showing a balance due, it says, "awaiting next bill" despite it being five days past the last statement ending date. It does show up if I go into Scheduled Transactions, but it shows a balance due of zero.

    Needless to say, I changed my American Express reminder back to a manual bill—experiment OVER!

    Please add me to the ticket as well.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @aistswc01 & @Steven Latus,

    Thank you for letting us know you also encountered this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • StevenS-TX
    StevenS-TX Quicken Windows Subscription Member

    I have consistently been having the same issue. Many of my online billers no longer work and American Express will not update the current bill to show. This has been going on for months. Quicken no longer cares about fixing this and appeasing their customers. Online billers feature is a joke.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @StevenS-TX,

    Thank you for letting us know you're also seeing this issue.

    We do now have a Community Alert that you can bookmark to be notified of updates and to know when the issue is resolved:

    https://community.quicken.com/discussion/7971905/new-3-9-26-qwin-missing-039-current-bill-039-information-for-connected-billers

    Thank you!

    (Ticket #12281918/ CTP-14851/15189/16565)

    Quicken Kristina

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  • Kevin Z
    Kevin Z Quicken Windows Subscription Member

    I have also been having this issue.

  • fatboy07nh
    fatboy07nh Quicken Windows Subscription Member ✭✭

    Will this ever get fixed or should we just give up on it ever working again.

  • Paddle2419
    Paddle2419 Quicken Windows Subscription Member ✭✭

    I have also been impacted by this issue for months. The "Bills" tab used to look something like the image below, clearly showing each bill's next due date and the amount owed. I relied on this overview to enter the upcoming autopay transactions into my register so that Quicken could accurately forecast my expected account balances.

    Quicken Bills Example.JPG

    Now, this tab looks like the image below, forever saying "Awaiting next bill" without any display of the due date or statement amount.

    2026-03-22 Quicken Bills 03.JPG

    Interestingly, I've discovered that Quicken is actually downloading the online bill information. When I click the gear icon in the top right corner of the Bill tab and click "Manage Online billers", the window that pops up summarizes the billers and shows each bill's received date, due date, total amount, and minimum amount:

    2026-03-05 Quicken Bills 02.JPG

    Thus, this issue appears to fully be a software bug that preventing the readily available data that's successfully downloaded from online billers from being displayed on the Bills overview tab where it can help the user.

    Please resolve this ASAP. A paid finance service like Quicken is incomplete if it can't help the user stay on top of their bills.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Paddle2419,

    Thank you for letting us know you're also affected by this issue and for providing that additional information. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • mark1852
    mark1852 Quicken Windows Subscription Member, Windows Beta Beta

    today for the first time in months (at least since the bill update issue has been going on) I found that my American Express bill was automatically updated from 'awaiting next bill' to the correct amount of the bill that is due on April 9. Is this just a fluke or was something changed? I did not do anything on my end.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    https://community.quicken.com/discussion/comment/20544504#Comment_20544504

    I'm glad to hear that your American Express bill updated!

    Quicken Kristina

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  • mark1852
    mark1852 Quicken Windows Subscription Member, Windows Beta Beta

    When updating my bills this morning the one Amex invoice that had shown up correctly in upcoming bills suddenly moved back to 'awaiting next bill' status—which is what most if not all of us have been experiencing. I decided to make a single change on the Amex bill by clicking the down arrow on the Amex line and changing it to "Default to total Amount Due". This moved the reminder to where it should be in the stack of bill reminders and updated to the correct amount due. I doubt this is a 'fix' but merely reporting what I have found. BTW, this worked for my Capital One Card as well. Haven't tried it yet for other online billers.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    https://community.quicken.com/discussion/comment/20545179#Comment_20545179

    Thank you for sharing the workaround you found while waiting for this issue to be fixed!

    Quicken Kristina

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  • Carl Davidson
    Carl Davidson Member ✭✭
    edited April 6
    https://community.quicken.com/discussion/comment/20545179#Comment_20545179

    I have had this occur repeatedly with our Chase cards. These bill downloads are then also unreliable and seem to randomly return to "Awaiting Next Bill".

    I finally got so frustrated with the entire Quicken bill download system that I have gone back to using manual reminders for everything. I update them individually each time I get a new bill available email from the biller.

    We pay all of our online bills with direct debit from our checking account. I can't imagine what it's like to rely on the Quicken bill pay system to ensure that your bills are paid on time. Sounds like that would be a nightmare.

    [Edited - Readability]

  • smm13
    smm13 Quicken Windows Subscription Member ✭✭

    My Capital One Bill just became available. Instead of it showing up as a "Due Bill", it shows up as a positive number and and refers to it as a credit balance.

    Awaiting next bill
    +$163.93 (Credit Balance)
    Last ignored bill for this biller is On Friday, March
    27, 2026

    The $163.93 is the correct amount of my new Capital One bill.

    Extremely frustrating that I am paying for this software and it hasn't worked properly for months.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @smm13,

    Thank you for sharing. To clarify, is it now showing the correct information? If not, should that amount be money you owe, rather than the credit balance?

    I look forward to your response!

    Quicken Kristina

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  • Kathy9
    Kathy9 Quicken Windows Subscription Member ✭✭

    Hello, Quicken Kristina and fellow Quicken users. Having had a poor experience with the previous iteration of Quicken Bill Pay, I don't plan to use it in the future. I would still like to use Quicken to track upcoming bills, so I don't have to (continue to) do it manually. Would it be possible for Quicken to produce a working bill update system for those of us who don't want to use Quick Pay, while continuing to develop a workable Quick Pay system for those who choose to use it?

    I see that Quicken does have the billing information when I look at Manage Online Billers. The information does not get forwarded correctly to the list of upcoming bills.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Kathy9,

    Thank you for sharing your comments and concerns.

    To request that this feature be added, you can create an idea post. This way, other users who have the same or a similar request can vote on your idea.

    Our Development and Product teams frequently use our idea posts to improve Quicken and implement customer-requested features. 

    I hope this helps!

    Quicken Alyssa

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  • smm13
    smm13 Quicken Windows Subscription Member ✭✭

    Quicken Kristina,

    The dollar figure was correct, but instead off it being a Due Bill, it showed as a credit. I did not do anything with it on my "Bills" screen yesterday because there was no way to click on it and enter it, and today it is gone. Disappeared.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @smm13,

    Thank you for following up with those details.

    If you have not done so already, please reach out to Capital One to see if they can provide some insight and assistance with this. The amount owed is sent directly from the financial institution, so you should check with them about the information that is being sent to Quicken.

    Ask to speak with someone familiar with online services or online bills to get better results. If you are unable to get anywhere with the biller, give Quicken Support a call so they can help investigate this further.

    Thanks again!

    Quicken Alyssa

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  • smm13
    smm13 Quicken Windows Subscription Member ✭✭

    It is not a Capital One issue. This is all connected to the updated billers on connected accounts which has been going on for months now since Quicken switched vendors.

    Please fix it soon!

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