Fidelity not downloading transactions

Nossib
Nossib Quicken Windows 2017 Member ✭✭
edited 8:47AM in Download, Add/Update Accounts (Windows)

Quicken is yet again having download connection issues. This time with Fidelity which will not download any transactions. I have tried deactivating and activating and even deleting and readding the accounts. Nothing works. Quicken is getting less and less useful and the helpdesk is fairly useless.

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Answers

  • berryjt
    berryjt Quicken Windows Subscription Member ✭✭
    edited 8:47AM

    There is a ticket on this issue initiated 3/2/26. No ETA from Quicken. Here is the header if you want to search it up and read the threads that reference it. Several posts I've seen reporting problems since 2/27.

    NEW! 3/2/26 Fidelity Investment- FDP-101/CC-601 CP_SCRIPT_ERROR

    Quicken Kristina Quicken Windows Subscription Moderator modMarch 2

    We are receiving reports that customers trying to connect accounts from Fidelity Investments in Quicken Classic are encountering an FDP-101/CC-601 error.

    Our teams are actively investigating the cause and working toward a resolution. We will share updates as more information becomes available.

    To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

    Thank you!

    (Ticket #12266898/ CTP-16491)

    Quicken Laura responded to my post on 3/3

    [Edited-Removed Screenshot]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Nossib & @berryjt,

    Thank you for reporting the issues you are experiencing!

    As @berryjt pointed out, we do have an Open Alert for the error you are seeing. You can bookmark the linked alert to stay updated on progress/changes as they occur.

    We apologize for the inconvenience.

    Quicken Alyssa

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