Synchrony Credit Card charges downloading as payments and payments downloading as charges

System
System Member admin
edited 3:49PM in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

BB&T Credit Card charges downloading as payments and payments downloading as charges

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  • okietex1
    okietex1 Quicken Windows Subscription Member

    Same happening with me except with Synchrony accounts. Started a month or two ago. Has anyone found a fix?

    Okietex

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @okietex1,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • Was there anything that seemed to trigger this behavior, such as resetting or deactivating/reconnecting the accounts?
    • Are the transactions themselves downloading reversed, or is the running balance the problem?

    If you're willing, please provide a screenshot of what you are seeing, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    I look forward to your response!

    Quicken Kristina

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