Set up Mortgage account wrong

stirredh2o
stirredh2o Quicken Windows Subscription Member

I set up my account wrong and it won't show up in properties. How do I fix this?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @stirredh2o,

    Thank you for reaching out with this question. To better assist, please provide more information. How did you set up your mortgage account? Did you add it as an offline account or a connected account?

    What account type do you see for the account? You can check that by going to Tools>Account List and clicking the Edit button next to the account. The Account type will be visible on the General tab, near the upper left.

    Screenshot 2026-03-07 at 5.19.01 PM.png

    I look forward to your reply!

    Quicken Kristina

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  • stirredh2o
    stirredh2o Quicken Windows Subscription Member

    I set it up as credit account instead of asset

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Is this credit account an offline account or is it connected to the financial institution? If it's a connected account, then the account type is determined by the information the financial institution sends us, and you'd need to create a separate asset account to track the value of the house.

    If it's a manually created account, since there isn't a way to convert a credit account into an asset account, you would need to backup your Quicken, delete the incorrect account, then create the asset account.

    To create an asset account, go to Tools>Add Account. Click the Other Assets & Liabilities tab, then click on Home, Rental Property.

    Screenshot 2026-03-10 at 10.21.24 AM.png

    Near the end of the process to add the account, it will also give you the option to track the mortgage loan, if you have one.

    I hope this helps!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @stirredh2o,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Unless you're the Lender, a mortgage is a Liability … not an Asset.

    Are you the lender for this account?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP