The Russell 2000 index stopped updating a few days ago

mike.owens
mike.owens Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

The Russell 2000 index (Index:IUT) stopped updating during the day in Investing/Portfolio view a couple of days ago. If I go back to an earlier day that did not update, I then do see an entry for that date…but nothign intra day when live

Tagged:

Answers

  • RA Forster
    RA Forster Quicken Windows Subscription Member ✭✭

    Having the same problem; updating quit on Wednesday March 4. Same thing as Mr Owens, if I go back to an earlier day, there will be an entry, but nothing intra-day

  • mike.owens
    mike.owens Quicken Windows Subscription Member ✭✭

    Kind of "glad" to hear someone else has the same issue so I know it is not specific to me. I am new to using this forum. Is there anyway to report bugs in this forum to the Quicken team?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 11

    Hello All,

    Thank you for taking the time to report this issue.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once that is done, and we apologize for any inconvenience in the meantime! Thank you.
    (CBT-1073)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • RA Forster
    RA Forster Quicken Windows Subscription Member ✭✭

    To Quicken Anja — Report made and files uploaded on March 11 at 4:36 pm EST

  • mike.owens
    mike.owens Quicken Windows Subscription Member ✭✭

    Anja, Thanks for diving in and helping with this. Before your message came in, a Chat-Bot made the same recommendation to me and I submitted my Problem report around 2:30-ish today EST…Thanks again.

  • Quicken Anja
    Quicken Anja Moderator mod

    @RA Forster and @mike.owens Thank you both for submitting the problem reports and providing those files—we appreciate you taking the time to do that.

    Your details and files have been added to the internal ticket for investigation. At this time, we do not have an ETA for resolution, but the information you provided will help our teams as they continue looking into the issue.

    Thank you again for your help!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories