Quicken One Step Update and/or when Reconcile = Duplicate Transactions or Recurring Dates Changing

BobS54
BobS54 Quicken Windows Subscription Member
in Errors and Troubleshooting (Mobile)

I have two issues seemingly caused between Desktop and Mobile?????

  1. When I do a one step update on my (only one) home computer, sometimes transactions that have already been reconciled are then duplicated in the checking register. The most recent is a Speedway gas station record for $18.23. Over and over… it duplicated the transaction nine additional times yesterday. My balance is constantly off because transactions are duplicating. The $18.23 is only an example. It has been happening a lot!
  2. Recurring income and/or payment dates randomly push out / change on their own. I'll look at my Bills and Income Projected Balances and my balance will project negative until I realize my scheduled paycheck has pushed out 2 weeks or more. I'll Edit All to restart on the next paydate and it is fine until I do another One Step Update and it will change the date again. It has also changed the due date of a payment which made me late and cost me a late fee.

I have reset cloud data, etc., already.

Windows 11 Home

Quicken Version: R66.23

Build: 27.1.66.23

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Q Mobile is known to sometimes cause the issues you're seeing. Turn if off, for a few days or a week, and see if the issues resolve.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Jayayuu
    Jayayuu Quicken Windows Subscription Member ✭✭
    edited 8:19AM

    I too am having issues when updating, duplicate transactions come into my register. Items in there will "clear" and the same transaction comes in as "uncleared". I have been manually deleting the duplicates. I have turned off mobile and the issue still happens. This only started with a recent update from Quicken, I believe it was two updates ago. I'm running R66.28.

    It is frustrating and I'm to the point of canceling Quicken and going back to paper register. There seems to be enough of us complaining about this issue; and I don't feel Quicken is interested in resolving the issues.

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