CC501 on all accounts

Mike Brugler
Mike Brugler Quicken Windows Subscription Member ✭✭
edited February 28 in Download, Add/Update Accounts (Windows)

I have a Venmo account that is updated via one step update along with all my other accounts. I have over 20 accounts that get updated via one step update.

Every time I run one step update, I have to do a 2 step authentication for Venmo, which is annoying, but not the problem. If that could be eliminated, that would be great. My problem is, if I get distracted and don't provide the 2 step authentication in time, NONE of my accounts get updated.

I receive a CC501 error for EVERY account. I can understand an error for my Venmo account, but not all of them. Then, the problem gets worse. After this happens, I can't run a successful One Step Update until the next day. It's as if I'm locked out of One Step Update. None of this happens when I complete the 2 step authentication. Every account downloads, and I'm able to run another One Step Update, without a problem.

[Edited - Readability]

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Mike Brugler,

    Thank you for sharing your experience. To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Was there anything that happened around the same time, such as a computer/program update or crash?
    • What do you see when the authentication with Venmo isn't done in time?
      • For example, does the prompt vanish and the CC-501 errors appear?
    • Is there anything, other than waiting a day, that allows the One Step Update to succeed?
      • For example, does Help>Refresh Sign in… correct the issue?
    • When subsequent One Step Updates fail, do you see the same CC-501 errors?
      • If not, then what do you see?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Mike Brugler,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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