cannot reconcile after update with citi card

marysews
marysews Quicken Windows Subscription Member ✭✭
edited 10:33AM in Errors and Troubleshooting (Windows)

I can update but I have to restart Quicken so I can reconcile. There should be a gear icon above the "+" sign. Second picture is what I should see.

quicken issue.jpg gear.jpg
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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @marysews,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • When did this issue start?
    • How often does this issue happen?
    • Does restarting Quicken reliably correct it?
    • Is there anything that triggers this behavior?

    I look forward to your response!

    Quicken Kristina

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  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    @marysews it sounds like you are experiencing the same problem described in this recent post:

    https://community.quicken.com/discussion/7970794/why-do-i-suddenly-have-a-black-line

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭✭

    My problem has disappeared. As I recall the black line was the result of an 'announcement' from Quicken and the problem went away after restarting

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @acs2,

    Thank you for letting us know that you also saw this issue and that it was resolved by restarting! To clarify, did you restart the program, your computer, or both?

    I look forward to your response!

    Quicken Kristina

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  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭✭

    Its been awhile but just the program as I recall

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for clarifying,

    Hopefully, this information will help others encountering this issue!

    Thank you!

    Quicken Kristina

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  • marysews
    marysews Quicken Windows Subscription Member ✭✭

    • When did this issue start? March 7 or 14
    • How often does this issue happen? Every time I do an "Update Now"
    • Does restarting Quicken reliably correct it? The only way it gets fixed is with a restart.
    • Is there anything that triggers this behavior? "Update Now"
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Did the issue start after a program or computer update? Were there any recent changes to your computer's display settings? Are your display/graphics drivers up to date?

    To troubleshoot for a possible program issue, I recommend manually reinstalling the most recent update patch. To download and install the patch, please use this article: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

    Please let me know how it goes!

    Quicken Kristina

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