American Express downloading problem

Follow-up to my most recent post. After posting I was able to solve this issue as follows ( Note that I have TWO American Express Accounts; Credit Card and High Yield Savings Account that were not downloading transactions. Previously I attempted to reset these individually without resolution.

Solved as follows:

1. I Logged into my American Express account on web Browser;
2. Selected one of my AMEX Accounts
3. Went to 'Account Services" in the menu.
4. Then selected 'Security & Privacy"
5. Scroll down and click on 'Manage Third Party Authorizations"
6. Delete ALL Authorizations listed ( I only had Quicken Authorizations, but I had multiples )
7. Log Out on your American Express account ( I logged out of both my account in my Browser and in my AMEX App
8. RETURN TO QUICKEN ( I use Quicken on my desktop )
9. For each of my American Express Accounts, I went to the gear icon and selected 'Edit Account Details'
10. On the 'Online Services' Tab. I deactivated the Online Services FOR EACH ACCOUNT that I have.
    1. Give this process time to complete the process on each account.
    2. This may take 1-3 Minutes - Do Not get impatient on this item.
    3. This does not delete any transactions, it just completely removes the online update link for the account.
11. Once ALL American Express Accounts Online Services were Deactivated in Quicken. I Closed Quicken completely.
12. Re_open Quicken;
13. Go to the '+" icon that is under the tool bar above 'Accounts' to Add back your American Express Accounts ( Do not use the process in the individual Accounts to re-add the accounts. I have found in the past that is not always reliable )
14. Go through the process to "Add a new account".
15. This will force you to log into your American Express account and select the AMEX Accounts that you want to Authorize. Be sure you have your AMEX login information and access to whatever 2FA you use.
16. After Selecting the desired AMEX accounts that Quicken finds, work through the rest of the process.
17. Typically its just verifying the accounts in Quicken that you had linked before.
18. Again, this may take several minutes and BE PATIENT.

NOTE:

All missing & unmatched transactions downloaded during this process and I was able to match or accept them.

There was a placeholder transaction that also automatically downloaded with an amount. After I verified that I had all the Transactions and my Online Balances would match without this place holder transactions, I deleted it.

Hope this helps/works for you. It found and downloaded two weeks of Transactions.

Regarding Zot 100 solution: I have multiple decades on Quicken, and multiple AMEX accounts. Anyone entering most of their stuff manually is not in the same accounting world as I; and I am suspect of a process that requires me to re-add an existing account as a new one: re-downloading years of transactions and manually re-entering years of manual categorizations (not to mention splits) is a dealbreaker from the start. Anyway, I had the authentication problem last year (2025) - where re-authenticating one connection would trash the other account's connection. They did seem to fix it last year but now it looks re-broken. I also have multiple investment accounts at 1 broker, and multiple bank accounts at 1 bank. So far I have been able to limit each Quicken database to 1 account per institution (except for my 2 AMEX accounts). But why should we have to do that. [Removed-Rant/Language]

OK done venting. If anyone has a solution to the new (old) problem without trashing the data in accounts please post , thanks!

I am also having this same issue. Is there still an ongoing issue with American Express downloads? I tried the process from Zot100 above and it did not work for me.

I have multiple accounts with AmEx and 2 logins that are both getting the same result. No error messages on OSU, but also no indication that the accounts have been updated. I believe this just started a couple of days ago.

I also have another AmEx login that seems to downloading the one acount associated with it properly.

Just started this morning. Maybe connected. Latest Quicken Premier for Windows. Receiving CC-901, Your bank is requesting that you reauthorize your account, on both of my AMEX accounts. Click Reauthorize. I select my two accounts in my AMEX account and I receive an error. Just spinning. However, I go into my Amex account and under third party permissions it shows that I have reauthorized them but somehow that new status is not being communicated back to Quicken. Let me know if you need additional info.

I cannot reauthorize my AMEX accounts. I revoked my authorizations for Quicken in my AMEX account and removed ability to download into Quicken. Started fresh. I can't reauthorize. I cannot download transactions into both of my AMEX accounts.

@pgavon I did complete those initial steps but it is authorizing each account in AMEX where I receive the error. I never get to the screen to assign my AMEX accounts to my existing Quicken accounts.