I have 4 accounts at the same bank. They use to all download now only 2.

qknDJZ · March 29

I have 4 accounts at the same bank. All of them use to download from the vault one step update. Now for no known reason 2 of the accounts that are my business checking and savings no longer update. What happened and how do I get it back on track?

NotACPA · March 29

When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" & "Financial Institution" columns across from these accounts? What grouping are they in (Personal Spending, Personal Credit, etc)?

When you click HELP, About Quicken, what shows as the Q product you're running and it's RELEASE?

Boatnmaniac · March 29

Are they set up with the same login info or different logins?

What is the connection method?

qknDJZ · April 3

Thank you both for attempting to help. I still have not been able to fix the problem. The one step update brings in the correct online balance for all four accounts but only brings in the transactions for 2 of the 4 accounts. How can it be accessing the account balances and showing them in quicken but not bringing in the transactions since December?

NotACPA · April 3

@qknDJZ Please respond to the questions we asked. It's very difficult to diagnose your issue without that info.

I have 4 accounts at the same bank. They use to all download now only 2.

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